Service Info Developer at Caterpillar Inc.

Chennai, Tamil Nadu, India

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Heavy Equipment, Product SupportIndustries

Requirements

Level Working Knowledge of Customer Focus (communicates importance of customer needs, researches/verifies needs, solicits feedback, links objectives to customer needs, meets regularly with customers)
Level Basic Understanding of Data Gathering & Analysis (describes techniques/tools, documents methodologies, identifies purposes/objectives)
Level Basic Understanding of Service Excellence (cites experiences/examples of service levels, explains managing perceptions/expectations and business benefits)
Level Basic Understanding of Consulting (explains roles/responsibilities/phases, presents professional image, describes process/relationship)
Level Basic Understanding of Effective Communications (describes non-verbal behaviors/examples, explains importance, uses correct language/mechanics)

Responsibilities

Designs, creates, and maintains technical service documentation and/or data for company products
Creates, validates, and revises technical service information and/or data in support of new product introduction, continuous process improvement, and revision timelines
Manages and acts on dealer feedback
Utilizes interfaces for different delivery media; integrates text, graphics, and hyperlinks as needed
Ensures all service information and/or data is created accurately, participates in process improvement efforts, and follows information standards

Skills

Key technologies and capabilities for this role

technical writingservice documentationtechnical service informationdata validationprocess improvementcustomer focusdata gatheringdata analysisgraphics integrationhyperlinkstext integration

Questions & Answers

Common questions about this position

What is the employment type for this Service Info Developer position?

The position is full time.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What key skills are required for the Service Info Developer role?

The role requires working knowledge of Customer Focus, basic understanding of Data Gathering & Analysis, Service Excellence, and Consulting.

What is the company culture like at Caterpillar Inc.?

Caterpillar emphasizes a global team that cares about each other, innovation, problem-solving, and building sustainable communities with customers.

What makes a strong candidate for this Service Info Developer role?

Strong candidates will have working knowledge in Customer Focus and basic understanding in Data Gathering & Analysis, Service Excellence, and Consulting, along with experience creating and revising technical service documentation.

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

Land your dream remote job 3x faster with AI

Try Jobo Free