Service Continuity/DR Lead at APA

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, InfrastructureIndustries

Requirements

Extensive experience in Service Continuity, Disaster Recovery, Business Continuity, or Crisis Management, including hands-on experience with failovers, backups, and recovery testing
Proven track record in managing or supporting major incidents, enterprise incidents, and crisis events, ensuring a swift and coordinated recovery
Strong knowledge of risk management frameworks and the ability to identify, assess, and mitigate continuity and recovery risks
Technical understanding across LAN/WAN, voice, security, server, cloud, and desktop environments, with hands-on experience in DR and failover technologies
Experience in regulated industries (e.g., finance, healthcare, critical infrastructure), ensuring compliance with industry standards and internal policies
Demonstrated leadership, customer focus, and accountability, with a forward-thinking mindset to drive continuous improvement, collaboration, and operational resilience across teams
Participation in the rotating major incident management on call roster or as directed by Enterprise Service Management Manager during business hours

Responsibilities

Lead the design, implementation, and continuous improvement of Service Continuity Management (SCM) standards, aligning with business needs and ITIL best practices
Collaborate with business units and technology stakeholders to identify critical services, recovery objectives (RTO/RPO), and risk tolerances for effective continuity planning
Support and govern application and system Business Impact Assessments (BIAs) and risk assessments, ensuring alignment with overarching Business Continuity Plans
Develop and maintain service continuity plans, playbooks, and recovery procedures, integrating them with crisis management and enterprise risk frameworks
Own the disaster recovery (DR) strategy and execution, including the maintenance of DR plans, aligning recovery with hybrid cloud and on-premise environments
Oversee enterprise incident and recovery runbooks, conducting regular reviews and updates to ensure readiness and alignment with the evolving technology and business landscape

Skills

Key technologies and capabilities for this role

Service Continuity ManagementDisaster RecoveryITILBusiness Impact AssessmentRTORPOIncident ManagementRunbooksHybrid CloudOn-PremiseCrisis ManagementEnterprise Risk Management

Questions & Answers

Common questions about this position

What locations can I work from for this Service Continuity/DR Lead role?

The role is based in Melbourne, Sydney, Perth, or Brisbane.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills and experience are required for this role?

Candidates need extensive experience in Service Continuity, Disaster Recovery, Business Continuity, or Crisis Management, including hands-on experience with failovers, backups, and recovery testing, plus technical understanding across LAN/WAN, voice, security, server, cloud, and desktop environments.

What is the team structure like for this position?

The role reports to the Enterprise Service Management Manager and involves collaboration with business units and technology stakeholders, with participation in a rotating major incident management on call roster.

What makes a strong candidate for this Service Continuity/DR Lead role?

Strong candidates will have a proven track record in managing major incidents and crisis events, demonstrated leadership, customer focus, accountability, and a forward-thinking mindset to drive continuous improvement and operational resilience.