Service Continuity/DR Lead at APA

Melbourne, Victoria, Australia

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, InfrastructureIndustries

Extensive experience in Service Continuity, Disaster Recovery, Business Continuity, or Crisis Management, including hands-on experience with failovers, backups, and recovery testing
Proven track record in managing or supporting major incidents, enterprise incidents, and crisis events, ensuring a swift and coordinated recovery
Strong knowledge of risk management frameworks and the ability to identify, assess, and mitigate continuity and recovery risks
Technical understanding across LAN/WAN, voice, security, server, cloud, and desktop environments, with hands-on experience in DR and failover technologies
Experience in regulated industries (e.g., finance, healthcare, critical infrastructure), ensuring compliance with industry standards and internal policies
Demonstrated leadership, customer focus, and accountability, with a forward-thinking mindset to drive continuous improvement, collaboration, and operational resilience across teams
Participation in the rotating major incident management on call roster or as directed by Enterprise Service Management Manager during business hours

Lead the design, implementation, and continuous improvement of Service Continuity Management (SCM) standards, aligning with business needs and ITIL best practices
Collaborate with business units and technology stakeholders to identify critical services, recovery objectives (RTO/RPO), and risk tolerances for effective continuity planning
Support and govern application and system Business Impact Assessments (BIAs) and risk assessments, ensuring alignment with overarching Business Continuity Plans
Develop and maintain service continuity plans, playbooks, and recovery procedures, integrating them with crisis management and enterprise risk frameworks
Own the disaster recovery (DR) strategy and execution, including the maintenance of DR plans, aligning recovery with hybrid cloud and on-premise environments
Oversee enterprise incident and recovery runbooks, conducting regular reviews and updates to ensure readiness and alignment with the evolving technology and business landscape