Service Cloud Architect - R01526359 at Brillio

Bengaluru, Karnataka, India

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, ConsultingIndustries

Skills

Key technologies and capabilities for this role

Omni channelLive agentCase managementCTITelephonyWorkforce managementEinsteinSalesforceConga ComposerIntegrations

Questions & Answers

Common questions about this position

What is the salary range for this Service Cloud Architect position?

This information is not specified in the job description.

Is this Service Cloud Architect role remote or does it require office work?

This information is not specified in the job description.

What are the must-have skills for this Service Cloud Architect role?

Must-have skills include Omni channel implementation, Live agent, entire case management and case warming approaches, case load balancing issue and solution handlings, CTI and telephony implementation, workforce management, and basics of Einstein.

What is the company culture like at Brillio?

Brillio is an employer of choice that attracts exceptional talent through its focus on contemporary technologies and exclusive digital projects, with a commitment to nurturing Brillians' potential and earning Great Place to Work® certification yearly.

What makes a strong candidate for this Service Cloud Architect position?

Strong candidates will have the must-have Service Cloud skills like Omni channel implementation and CTI, plus nice-to-haves such as advanced Einstein, Salesforce best practices, integrations, and soft skills like patience for issue handling and intercommunication with other architects.

Brillio

Technology consulting for digital transformation

About Brillio

Brillio helps businesses with their digital transformation by providing technology consulting services. The company focuses on creating customized digital solutions that utilize artificial intelligence and cloud technologies to meet the specific needs of each client. This includes improving operational efficiency and enhancing user experiences through real-time responses and better workflows. Brillio serves a variety of clients, including large Fortune 500 companies, with a strong emphasis on the healthcare sector. Unlike many competitors, Brillio's approach is centered on developing bespoke solutions that give clients a competitive advantage, aiming to help them evolve into 'generative enterprises.' The company's goal is to drive significant improvements in business operations and outcomes through its consulting services and technology implementations.

Edison, New JerseyHeadquarters

2014Year Founded

LATE_VCCompany Stage

Consulting, AI & Machine Learning, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Risks

High competition in tech may impact Brillio's talent acquisition and service scaling.

Over-reliance on healthcare exposes Brillio to sector-specific regulatory and funding risks.

Expansion into new markets may stretch resources, leading to potential operational inefficiencies.

Differentiation

Brillio specializes in bespoke digital solutions for diverse industries, focusing on AI and cloud.

The company is recognized as an Enterprise Innovator in healthcare payer services.

Brillio's Cloud and AI Studio aims to modernize enterprise IT systems and optimize workflows.

Upsides

Increased demand for AI-driven healthcare solutions boosts Brillio's market potential.

Expansion in India enhances service delivery and innovation through a growing tech talent pool.

Recognition in Open Banking IT Services highlights Brillio's role in financial digital transformation.

Land your dream remote job 3x faster with AI

Try Jobo Free