Salesforce Architect
SonderMindSalary not specified
- Full Time
- Internship
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, ConsultingIndustries
Requirements
Candidates must possess Omni channel implementation experience, knowledge of Live agent, Entire case management and case warming approaches, Case load balancing issue and solution handlings, CTI and telephony implmentation, Workforce management, and a basic understanding of Einstein. It is preferred that candidates have advanced Einstein experience, enhance client, support user and end client experience, and have intercommunication skills with architects of other teams.
Responsibilities
The Service Cloud Architect will be responsible for implementing Salesforce Service Cloud solutions, including Omni channel, Live agent, and case management functionalities. They will also handle case load balancing issues, implement CTI and telephony integrations, manage workforce management, and provide expertise on Einstein. Furthermore, the architect will integrate Salesforce with other systems, propose solutions, and ensure adherence to Salesforce best practices and architectural limitations.
Skills
Omni channel
Live agent
Case management
CTI
Telephony
Workforce management
Einstein
Salesforce
Conga Composer
Integrations
Brillio
Technology consulting for digital transformation
About Brillio
Brillio helps businesses with their digital transformation by providing technology consulting services. The company focuses on creating customized digital solutions that utilize artificial intelligence and cloud technologies to meet the specific needs of each client. This includes improving operational efficiency and enhancing user experiences through real-time responses and better workflows. Brillio serves a variety of clients, including large Fortune 500 companies, with a strong emphasis on the healthcare sector. Unlike many competitors, Brillio's approach is centered on developing bespoke solutions that give clients a competitive advantage, aiming to help them evolve into 'generative enterprises.' The company's goal is to drive significant improvements in business operations and outcomes through its consulting services and technology implementations.
Key Metrics
Edison, New JerseyHeadquarters
2014Year Founded
LATE_VCCompany Stage
Consulting, AI & Machine Learning, HealthcareIndustries
1,001-5,000Employees