Service Cloud Architect - R01526359

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, ConsultingIndustries

Requirements

Candidates must possess Omni channel implementation experience, knowledge of Live agent, Entire case management and case warming approaches, Case load balancing issue and solution handlings, CTI and telephony implmentation, Workforce management, and a basic understanding of Einstein. It is preferred that candidates have advanced Einstein experience, enhance client, support user and end client experience, and have intercommunication skills with architects of other teams.

Responsibilities

The Service Cloud Architect will be responsible for implementing Salesforce Service Cloud solutions, including Omni channel, Live agent, and case management functionalities. They will also handle case load balancing issues, implement CTI and telephony integrations, manage workforce management, and provide expertise on Einstein. Furthermore, the architect will integrate Salesforce with other systems, propose solutions, and ensure adherence to Salesforce best practices and architectural limitations.

Skills

Omni channel

Live agent

Case management

CTI

Telephony

Workforce management

Einstein

Salesforce

Conga Composer

Integrations

Brillio

Technology consulting for digital transformation

About Brillio

Brillio helps businesses with their digital transformation by providing technology consulting services. The company focuses on creating customized digital solutions that utilize artificial intelligence and cloud technologies to meet the specific needs of each client. This includes improving operational efficiency and enhancing user experiences through real-time responses and better workflows. Brillio serves a variety of clients, including large Fortune 500 companies, with a strong emphasis on the healthcare sector. Unlike many competitors, Brillio's approach is centered on developing bespoke solutions that give clients a competitive advantage, aiming to help them evolve into 'generative enterprises.' The company's goal is to drive significant improvements in business operations and outcomes through its consulting services and technology implementations.

Edison, New JerseyHeadquarters

2014Year Founded

LATE_VCCompany Stage

Consulting, AI & Machine Learning, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Risks

High competition in tech may impact Brillio's talent acquisition and service scaling.

Over-reliance on healthcare exposes Brillio to sector-specific regulatory and funding risks.

Expansion into new markets may stretch resources, leading to potential operational inefficiencies.

Differentiation

Brillio specializes in bespoke digital solutions for diverse industries, focusing on AI and cloud.

The company is recognized as an Enterprise Innovator in healthcare payer services.

Brillio's Cloud and AI Studio aims to modernize enterprise IT systems and optimize workflows.

Upsides

Increased demand for AI-driven healthcare solutions boosts Brillio's market potential.

Expansion in India enhances service delivery and innovation through a growing tech talent pool.

Recognition in Open Banking IT Services highlights Brillio's role in financial digital transformation.

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