Service Business Operation Leader at GE Healthcare

İstanbul, İstanbul, Türkiye

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, ServicesIndustries

Requirements

Bachelor’s Degree level
5-7 years of Operational Management Experience in service, technology, or operations, preferably in Healthcare Business
Proven ability to analyze complex data, identify inefficiencies, and implement process improvements
Expertise in CRM systems (preferably Salesforce - Smax) and installed base data management
Excellent verbal, written, and communication skills in English
Familiarity with digitalization initiatives, visualization, and operational transformation projects
Demonstrated ability to motivate others and achieve results
Ability to lead cross-functional teams and influence stakeholders
Proven leadership and effective decision-making capabilities
Ability to monitor and manage critical path elements of consolidated projects
Ability to make effective internal and external presentations

Responsibilities

Build standardization across operational wing to wing flows and ensure sustainability for operational excellence
Analyze business operations activities to identify inefficiencies, discrepancies, outliers and eliminate manual workload
Define and maintain special processes for Business Operation with Commercial Operation, Service Delivery, and Sales
Simplify operational processes to improve efficiency and visibility for process optimizations
Facilitate creation of a 360° dashboards for operational activities visibility to utilize digitalization
Review existing contract entries and resolve system or process defects to eliminate backlogs
Define clear contractual setups in CRM (S-max) and ensure accurate, systematic contract management
Driving and initiating projects for service business operations performance improvement
Monitoring and improvement of KPI, metrics
Analyze core business data and Installed Base (IB) issues, design implement systematic solutions to ensure accuracy
Monitor regional and global operational dashboard indicators to identify and resolve process defects
Create and support processes for contract and non-contract management, billing, warranty, and end-of-life workflows
Act as a change agent for operational transformation and adapt teams accordingly
Empower teams and drive mindset change toward continuous improvement

Skills

Key technologies and capabilities for this role

Project ManagementProcess OptimizationDigitalizationCRMS-maxOperational ExcellenceChange ManagementData AnalysisContract ManagementDashboardsStandardization

Questions & Answers

Common questions about this position

What qualifications are required for the Service Business Operations Leader role?

A Bachelor’s Degree is required along with 5-7 years of Operational Management Experience in service, technology, or operations, preferably in Healthcare Business. Candidates need proven ability to analyze complex data and implement process improvements, plus expertise in CRM systems like Salesforce - Smax and installed base data management.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What does the company culture emphasize for this role?

The role emphasizes empowering teams, fostering a culture of continuous improvement, and acting as a change agent for operational transformation.

What makes a strong candidate for this Service Business Operations Leader position?

Strong candidates have 5-7 years of operational management experience preferably in healthcare, expertise in CRM systems like S-max, and proven skills in data analysis, process optimization, and driving change.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

Land your dream remote job 3x faster with AI

Try Jobo Free