Service Administration Lead at Fresenius Medical Care

Prague, Prague, Czechia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Secondary school education
English at a communicative level (daily written and spoken communication)
Good communication skills, accuracy, responsibility, systematic approach
Very good knowledge of MS Office
Good orientation in applications and database programs (SAP, SharePoint, Teams)

Responsibilities

Processing requests from customers and colleagues via e-mails, phone, and internal systems
Checking the accuracy and transfer of service technicians’ work reports
Recording, monitoring, setting up, and maintaining data on sold, loaned, and returned medical devices in accordance with current commercial or service contracts
Coordination with local suppliers and partners (e.g., for calibrations, tools, service activities)
Management of service contracts (record-keeping, updates, support in drafting new contracts, invoicing)
Onboarding of new suppliers and evaluation of existing technical service suppliers
Cooperation in organizing meetings and preparing meeting minutes
Organization of inventories of service technicians’ consignment stock
Cooperation with the accounting department on inventories of medical devices and service tools
Preparation of price offers for repairs or other service activities for customers
Active participation in global and regional projects (e.g., implementation and migration to new systems) and subsequent sharing of best practices among countries within the cluster
Cooperation on process analyses (Power BI, database programs)
Preparation and management of data for key performance indicators (KPIs) in Service Administration
Cooperation on process analyses (e.g., contract coverage, device costs, etc.)
Organization and facilitation of regular service community meetings at the regional level
Harmonization and streamlining of administrative processes among countries within the cluster

Skills

Power BI

Database Programs

Contract Management

Supplier Onboarding

Inventory Management

Data Analysis

KPI Preparation

Process Analysis

Project Coordination

Meeting Organization

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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