Senior UX Research (Contractor)

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, RetailIndustries

Requirements

Candidates should have 6+ years of UX research experience, preferably in e-commerce or with transactional platforms. Expertise in mixed methods including moderated/unmoderated usability testing, surveys, and benchmarking is required. Proven experience in research operations, translating insights into business impact, and proficiency with tools like UserTesting, Figma, Miro, and Notion are essential. A portfolio with relevant case studies is a mandatory application requirement.

Responsibilities

The Senior UX Research Contractor will lead mixed-method research for a strategic site redesign, focusing on usability testing and launch-readiness research. Responsibilities include validating core site flows, owning research operations from recruiting to logistics, and synthesizing findings into executive-friendly deliverables like findings decks, prioritized recommendations, and launch readiness scorecards. The role also involves partnering cross-functionally with design, product, brand, and engineering teams to integrate insights before code freeze.

Skills

UX Research

Usability Testing

Surveys

Benchmarking

Mixed Methods

E-commerce

Transactional Platforms

Research Operations

Participant Recruiting

Data Synthesis

Actionable Recommendations

Cross-functional Collaboration

Brooklinen

Direct-to-consumer home textile retailer

About Brooklinen

Brooklinen specializes in high-quality home textiles such as sheets, towels, pillows, comforters, and loungewear, targeting consumers who want to enhance their home living experience with premium yet affordable products. The company designs and manufactures its own items, selling them directly to customers through its website, brooklinen.com. This direct-to-consumer model allows Brooklinen to eliminate middlemen, resulting in luxury-quality products at lower prices compared to traditional retail. They often bundle products for savings and create urgency with limited edition items, encouraging repeat purchases. Customer satisfaction is a priority, reflected in their extensive positive reviews and high retention rates, with over 500,000 satisfied customers. Brooklinen aims to provide high-quality home essentials while maintaining a strong focus on customer experience.

New York City, New YorkHeadquarters

2014Year Founded

$58.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consumer GoodsIndustries

51-200Employees

Benefits

401(k) plan with a 4% match

100% paid parental leave for ALL new parents

Budget for learning and development

Fun team outings

Risks

Increased competition from brands like Parachute and Target may impact market share.

Brooklinen's kids' collection may not resonate with existing customers, risking unsold inventory.

The saturated laundry care market poses challenges for Brooklinen's Essential Detergent line.

Differentiation

Brooklinen cuts out middlemen to offer luxury-quality products at lower prices.

The company focuses on customer satisfaction with over 50,000 five-star reviews.

Brooklinen's direct-to-consumer model allows better control over customer experience and product quality.

Upsides

Increased demand for eco-friendly products aligns with Brooklinen's Organic Collection.

Collaborations with brands like Sesame Street enhance brand visibility and attract new customers.

The rise of e-commerce allows Brooklinen to reach a wider audience without physical stores.

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