Senior Trust Officer at M&T Bank

Falls Church, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Bachelor's degree and a minimum of 7 years of relevant experience
Deep experience and technical understanding of trust administration and fiduciary management
Demonstrated proficiency and sound judgment in exercising fiduciary discretion
Comprehensive knowledge of regulatory requirements, Federal and state law concerning trusts and estates, industry standards, and practices
Understanding of the Company’s risk and regulatory standards, policies, and controls
Ability to communicate effectively internally with Bank management and executives, and externally with clients, their representatives, accounting firms, other investment managers, attorneys, CPAs, and tax accountants

Responsibilities

Administer and oversee complex trust relationships within an assigned book of client trust accounts
Serve as the primary point of contact for clients on trust account relationships, communicate regularly on all trust matters, and manage overall trust administration
Assess and manage risk, exercise fiduciary discretion and judgment, and adhere to policies and procedures related to account administrative activities
Serve as a key partner to wealth clients, developing and implementing trust solutions to meet their needs
Anticipate and identify opportunities to create new relationships and expand existing ones
Provide superior client service, develop deep relationships with clients, administer trust accounts, generate solutions, and meet distribution needs
Communicate regularly with the client team (e.g., Custom Credit Advisors, Investment Advisors, Commercial and Business Bankers) to ensure awareness of trust matters
Manage the new account opening process, including reviewing forms and documents, ensuring proper trust funding, correct coding, beneficiary information, and fee agreements; monitor terminations as necessary
Play a key role in client satisfaction and retention by cultivating strong relationships with clients and advisors, and communicating client needs and concerns to partners
Maintain comprehensive knowledge and coordinate efforts with Bank resources (e.g., market leadership, tax liaison team, Legal and Compliance) for timely quality service and relationship expansion
Support market efforts to develop new trust business; participate in client presentations and serve as a subject matter expert on trust administration
Represent the Bank professionally with clients, advisors, and business partners, whether over the phone or in person
Serve as a fiduciary resource to Wealth Advisors and other internal partners
Mentor and role model for less experienced staff to support wealth practice and regional leadership goals
Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain internal control standards, including timely implementation of audit points and issues from external regulators
Contribute to timely and accurate completion of Divisional ad-hoc initiatives/projects
Complete other related duties as assigned

Skills

Key technologies and capabilities for this role

trust administrationfiduciary managementrisk assessmentclient relationship managementaccount openingfiduciary discretionwealth managementclient service

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary or compensation can I expect for the Senior Trust Officer role?

This information is not specified in the job description.

What key skills are required for the Senior Trust Officer position?

The role requires deep experience in trust administration, proficiency in exercising fiduciary discretion and judgment, comprehensive knowledge of regulatory requirements and trust/estate laws, and strong client relationship management skills.

What is the company culture like at M&T Bank for this role?

The culture emphasizes superior client service, developing deep client relationships, teamwork with client teams like Custom Credit Advisors and Investment Advisors, and mentoring less experienced staff to support wealth practice goals.

What makes a strong candidate for the Senior Trust Officer role?

Strong candidates demonstrate proficiency in managing complex trust relationships, sound fiduciary judgment, experience in client-facing roles with deep relationship-building skills, and knowledge of trust regulations to serve as a mentor and expand business.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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