Senior Technical Support Engineer PL/SQL at Global Payments

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FintechIndustries

Requirements

Strong SQL and PL/SQL skills
Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving
Strong problem-solving skills, ability to think through complex problems and come up with creative remediation solutions
Strong analytical capability
Experience with Oracle Webcenter Capture & Forms Recognition, Unix/Linux, Oracle DB, SQL Developer tools
Experience using APIs such as REST and SOAP
Excellent written and verbal communication skills
Strong drive and self-guidance for doing what is right for our customers
Adaptable to new processes, methods and tools
Hands-on experience with SQL, PL/SQL, SQL Developer
Hands-on experience with Unix/Linux, including searching log files
Hands-on experience using Issue Tracking/Management system like JIRA
Bachelor’s Degree in Computer Science or equivalent experience
Minimum 8 years of relevant experience
Willingness to work a rotating on call schedule Thurs afternoon - Sunday afternoon

Responsibilities

Provide quality and timely support to customers per the severity of the issue and the contractual SLA in a fast pace environment
Triage, troubleshoot and resolve problems reported by customers
Debug and test SQL queries that integrate with external data sources
Respond to and resolve alerts received from our monitoring tool in a timely manner
Have professional written and verbal interactions with customers detailing out solutions to their needs
Take ownership of technical issues and work with our services or development groups to resolve complex / advanced issues when necessary
Create knowledge-based articles and documentation to help other support team members and customers help themselves
Work with our services, development and product management teams to help communicate customer needs and urgency

Skills

Key technologies and capabilities for this role

PL/SQLSQLTroubleshootingDebuggingTechnical SupportCustomer SupportMonitoring ToolsSLA Management

Questions & Answers

Common questions about this position

What are the key skills required for the Senior Technical Support Engineer role?

The role requires strong SQL and PL/SQL skills, excellent analysis, debugging and troubleshooting skills, strong problem-solving abilities, and experience with Oracle Webcenter Capture & Forms Recognition, Unix/Linux, Oracle DB, SQL Developer tools, and APIs such as REST and SOAP.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the team environment like at Global Payments?

The role is part of the Global Product Support team, working within a group of technical support engineers focused on helping customers succeed with Inspyrus software, collaborating with services, development, and product management teams.

What makes a strong candidate for this Senior Technical Support Engineer position?

Strong candidates will demonstrate strong SQL/PL/SQL skills, excellent troubleshooting and problem-solving abilities, experience with Oracle tools and APIs, and excellent communication skills with a customer-focused, self-guided approach.