RPS North America

Sr. Microsoft 365 Engineer - Collab

Remote

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, Managed ServicesIndustries

Requirements

Candidates must have 5+ years of experience in IT or an MSP environment with a focus on Microsoft 365, including proficiency in Microsoft Office 365 suite, SharePoint Online, Teams, OneDrive for Business, Microsoft Power Platform (PowerApps, Power Automate, SharePoint Designer), Copilot for Microsoft 365, Copilot Studio, and Microsoft 365 PowerShell scripting. Strong problem-solving, troubleshooting, communication, and customer service skills are essential, along with the ability to work independently and manage multiple priorities. A Bachelor's degree or higher in Information Technology is desired, and certifications such as Microsoft 365 Administrator (MS-102), Microsoft Power Platform Functional Consultant (PL-200), and Microsoft Identity and Access Administrator (SC-300) are preferred. Experience with Power BI integration, Microsoft DLP, workflow technologies, on-premises Microsoft technologies, Active Directory/Entra ID, MSP environments, and ticketing/monitoring systems is also beneficial.

Responsibilities

The Senior Microsoft 365 Engineer will be responsible for the design, administration, and support of Microsoft 365 services, including responding to Tier 2/3 support issues and escalations. This role involves performing day-to-day operational support, managing escalated incidents, and configuring tenants and services. Responsibilities include reacting to and resolving support cases, troubleshooting advanced issues, providing escalation within the M365 tenant environment, and conducting proactive performance assessments for optimization. The engineer will also aid team members, assist with information gathering and reporting, develop and update technical knowledge base articles, and participate in an on-call rotation, with potential for after-hours or weekend work.

Skills

Microsoft 365
SharePoint Online
Microsoft Teams
OneDrive for Business
Microsoft Power Platform
PowerApps
Power Automate
SharePoint Designer
Copilot for Microsoft 365
Copilot Studio
Microsoft 365 PowerShell scripting
SharePoint administration
IT support
Managed Service Provider (MSP) environment

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters
1970Year Founded
$31.5KTotal Funding
ACQUISITIONCompany Stage
Consulting, Energy, Enterprise SoftwareIndustries
5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.
Acquisition by Tetra Tech may impact client relationships.
Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.
The company has a strong focus on sustainability and environmental consulting.
RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.
Growing interest in digital transformation aligns with RPS's expertise.
Expansion of green finance offers new project opportunities for RPS.

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