[Remote] Senior Technical Support Analyst (SQL Specialist) - UK at StarCompliance

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Compliance, Technology, SaaSIndustries

Requirements

Based in the United Kingdom
Advanced, hands-on expertise with Microsoft SQL Server (MSSQL), including complex T-SQL scripting, query optimization, indexing, and performance tuning (experience limited to MySQL, Oracle, or other RDBMS platforms will not meet requirements)
Proven experience supporting Microsoft-based web applications in IIS and Azure environments
Strong familiarity with Windows Server infrastructure
Strong knowledge of Windows Server, Azure environments, Internet Information Services (IIS), and Windows Services for troubleshooting
Ability to write, analyse, and optimise T-SQL queries; troubleshoot database performance issues; and leverage tools such as SQL Server Management Studio (SSMS) and SQL Profiler
Experience using monitoring tools such as New Relic, SQL Sentry, and Uptrends
Deep technical expertise combined with clear communication and passion for delivering exceptional client experiences
Technical excellence, critical thinking, and ability to methodically assess, direct, and resolve unfamiliar issues
Passion for the StarCompliance brand and understanding of its solutions and value

Responsibilities

Serve as a senior escalation point for complex issues in a SaaS compliance platform environment, directly engaging with enterprise clients through support tickets, virtual meetings, and client calls to identify, troubleshoot, and resolve application and database incidents within SLAs
Take end-to-end ownership of support requests and high-priority incidents, ensuring timely resolution, proactive client communication, and effective coordination across teams while maintaining professionalism and composure
Write, analyse, and optimise T-SQL queries; troubleshoot database performance issues; and leverage tools such as SQL Server Management Studio (SSMS) and SQL Profiler to diagnose and resolve bottlenecks
Apply strong knowledge of Windows Server, Azure environments, Internet Information Services (IIS), and Windows Services to diagnose and resolve web application and infrastructure-related issues
Support and monitor Azure-hosted applications using tools such as New Relic, SQL Sentry, and Uptrends to proactively identify and resolve performance degradation
Collaborate with Development, Product, and Infrastructure teams to document root causes, contribute to post-incident reviews, and recommend enhancements that strengthen product stability and client experience
Provide advice, guidance, and support to peers while fostering open communication and shared learning within the Client Support Services team; actively seek opportunities to contribute beyond immediate remit, building relationships and promoting collaboration, quality, and continuous improvement
Work closely with Development, Infrastructure, Product, and Professional Services teams to align on priorities, ensure seamless issue resolution, and drive ongoing improvements to support processes and service delivery
Develop and maintain internal knowledge bases, troubleshooting guides, and best-practice documentation to promote consistent, scalable support delivery

Skills

SQL Server

T-SQL

SSMS

SQL Profiler

database performance tuning

troubleshooting

SaaS support

incident management

StarCompliance

Compliance software for financial institutions

About StarCompliance

StarCompliance provides compliance software solutions specifically designed for financial institutions and corporations. Its software platform automates compliance processes, helping clients manage regulatory requirements related to insider trading, market abuse, and conflicts of interest. By using advanced technology, StarCompliance allows firms to effectively monitor compliance risks, which helps prevent legal issues and protects their reputation. The company operates on a subscription model, where clients pay a recurring fee for access to the software, including updates and support. This model not only ensures a steady revenue stream but also offers clients various service tiers to meet their specific needs. Additionally, StarCompliance offers consulting services to assist firms in implementing and optimizing their compliance programs. The goal of StarCompliance is to help financial firms navigate complex regulations and maintain high ethical standards.

Rockville, MarylandHeadquarters

1999Year Founded

GROWTH_EQUITY_VCCompany Stage

Financial ServicesIndustries

51-200Employees

Risks

Emerging regtech startups offer innovative solutions at lower costs.

Rapid cryptocurrency regulation changes challenge platform updates.

Subscription model may suffer during economic downturns.

Differentiation

StarCompliance offers a configurable platform for global financial regulations.

The company integrates traditional and digital asset compliance in one solution.

StarCompliance's platform provides a 360-degree view of employee activity and behavior.

Upsides

Acquisition of Aer Compliance enhances cryptocurrency compliance capabilities.

New UI improves user experience and compliance outcomes.

Global recognition by CPD Standards Office boosts credibility and training offerings.

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