Senior Technical Success Manager - German Speaking at Bazaarvoice

Vilnius, Vilnius County, Lithuania

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, E-commerce, RetailIndustries

Requirements

German speaking
Exceptional customer care skills
Technically adept
Exceptional analytical and critical thinking skills
Exceptional time-management skills
Leadership skills
Ability to be the right hand of the team leader
Availability to work 10 AM to 7 PM LTU time
Willingness to work on Lithuanian holidays (following UK public holiday calendar)
Ability to cover UK public holidays and weekends
High level of understanding of assigned client sites
Detailed technical knowledge of Bazaarvoice products
Ability to serve as Subject Matter Expert (SME) for Bazaarvoice product functionality
Stay informed about existing and upcoming products

Responsibilities

Work independently or collaboratively with internal teams (Client Success, Technical Account Managers, Professional Services, Network, Content Services, Product, Engineering, etc.) and clients to resolve concerns, issues, and questions in a professional and timely manner, meeting or exceeding KPI targets
Build and maintain collaborative relationships with primary and technical contacts at client sites
Provide Critical Incident (REDS) coverage as part of a rotational team schedule
Participate in or lead client meetings and demonstrate detailed technical knowledge of Bazaarvoice products, providing best practices guidance
Create and maintain technical documentation
Perform team-specific technical training when needed
Provide clear, concise, and empathetic support to clients, going above and beyond within scope while setting clear expectations
Represent the Tech Success team in kick-off meetings for new Support clients or existing clients transitioning to higher support packages
Take an empathetic approach to addressing client issues, regardless of the issue's nature or cause
Speak up (incomplete in description, but implied as contributing ideas or feedback)

Skills

Key technologies and capabilities for this role

Customer SupportTechnical SupportAnalytical SkillsCritical ThinkingTime ManagementLeadership

Questions & Answers

Common questions about this position

What is the salary range for the Senior Technical Success Manager role?

The salary range starts from 2500 EUR gross per month, plus an additional language allowance, with offers determined by experience, knowledge, and skillset.

What are the working hours and location policy for this position?

Working hours are from 10 AM to 7 PM LTU time to support EMEA-based clients, with expectations to work on Lithuanian holidays following the UK public holiday calendar, and possible coverage of UK holidays and weekends. The role appears to be based in Lithuania given the time reference.

What skills are required for the Senior Technical Success Manager position?

The role requires exceptional customer care, technical adeptness, analytical and critical thinking skills, time-management skills, and leadership skills.

What is the company culture like at Bazaarvoice?

Bazaarvoice is certified as a Great Place to Work in the US, Australia, India, Lithuania, France, Germany, and the UK, emphasizing collaborative relationships, professional support, and a focus on smart shopping experiences connecting brands and consumers.

What makes a strong candidate for this Senior Technical Success Manager role?

Strong candidates will have experience providing level 2 support to paying clients, the ability to work independently or collaboratively with internal teams and clients to resolve issues timely while meeting KPIs, and skills in building collaborative client relationships.

Bazaarvoice

Facilitates user-generated content for eCommerce

About Bazaarvoice

Bazaarvoice enhances consumer experiences and drives sales by leveraging user-generated content, such as customer reviews, ratings, and visual content. The company provides tools that allow retailers and brands to collect, manage, and distribute this content, integrating it into their online stores and marketing strategies. Bazaarvoice stands out by offering a powerful content engine that amplifies the reach of client content across a vast retail network and integrates with social media platforms. The goal is to empower brands and retailers to use customer opinions and visual content to inspire confidence and increase sales.

Austin, TexasHeadquarters

2005Year Founded

$19.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Mental wellness matters - All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.

Improve your community and b:generous - We believe in investing our time and money to support our communities globally.

Embrace wellness and reward others - Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.

Paid sabbaticals - We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.

Recognition-based culture - We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.

Flexible work from home policies - The working world has changed. So have we.

Risks

Fake reviews and fraudulent content threaten Bazaarvoice's credibility and consumer trust.

Economic downturn reduces consumer spending on non-essential items, impacting demand.

Integration of Granify introduces risks in aligning AI-driven contextualization with existing systems.

Differentiation

Bazaarvoice leverages user-generated content to enhance consumer experiences and drive sales.

The company offers a powerful content engine that amplifies client content reach.

Strategic partnerships with social media platforms turn visual content into actionable purchase points.

Upsides

AI-driven personalization tools enhance user experience and increase engagement.

Growing concern over fake reviews boosts Bazaarvoice's authenticity verification processes.

Partnership with Attentive expands communication channels for personalized consumer interactions.

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