Senior Technical Project Manager - Pune at Keywords Studios

Pune, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Technology, AIIndustries

Requirements

Experience in project managing SAAS live phases
Experience in planning and tracking multiple workstreams and dependencies in parallel
Fundamental understanding of AI, in particular prompt engineering and data quality requirements to ensure highly-performing engines
Experience in agile delivery (e.g. Advanced Scrum Master)
High data literacy, including the ability to understand metrics from multiple sources - and explain these to a wider audience
People management skills
Excellent communication skills
Collaborative mindset
Based in Pune to support hybrid work setup

Responsibilities

Support all AI features through go-live, hypercare and BAU phases
Ensure continuity of service for mission-critical AI features
Support the wider team in building and managing backlogs at portfolio level to ensure product iterations are informed by shifting client and market requirements
Ensure operational success of the rollout and management of the refreshed Language AI Gemini feature
Orchestration of technical monitoring and reporting
Analysis of qualitative output
Handover to GSD/HS Ops
Ensure all operational processes are followed
Performance and quality reporting for multiple stakeholders - success, product/engineering, leadership
Retraining/retuning/prompting engines as required
Consolidation of client feedback and feature requirements for review & triage by Helpshift Product teams
Onboarding new clients
Ensuring that all teams understand Customer Success’s rollout plans + requirements and that the plan is articulated and followed
Tracking detailed client rollout plan, based on CSM client prioritization and technical deployment requirements
Ensure clear process is in place for both new client onboarding
Ensuring clients’ data is of sufficient quality and quantity to provide tuned engines where required
Owning go-live process and workflows
Managing the Helpshift MT specialist
Working across Player Engagement and wider Keywords teams to manage change requirements, technology escalations and incident response, management and mitigation
Primary contact for service provision of all AI features
Proactive spend management
Providing data on AI feature consumption, performance and output to the wider Player Engagement team

Skills

Key technologies and capabilities for this role

Project ManagementTechnical MonitoringStakeholder ReportingPrompt EngineeringClient OnboardingData AnalysisHypercareBAUGemini AIHelpshiftGo-Live ManagementData Quality

Questions & Answers

Common questions about this position

Is this role remote or hybrid, and what's the location preference?

The role is hybrid, with a preference for candidates based in Pune to support the hybrid work setup requirements, though applications from across India are welcome.

What key skills and experience are required for this Senior Technical Project Manager role?

Required experience includes project managing SAAS live phases, planning and tracking multiple workstreams, fundamental understanding of AI especially prompt engineering and data quality, agile delivery like Advanced Scrum Master, high data literacy, people management skills, and excellent communication skills.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the main responsibilities in this role?

Responsibilities include hypercare and BAU support for AI features, orchestration of technical monitoring and reporting, analysis of qualitative output, performance reporting to stakeholders, managing backlogs, client onboarding, and owning go-live processes.

Who are the key stakeholders and partners for this role?

Key stakeholders include Helpshift AI/Language AI product & engineering teams, HS Tech Support, HS Customer Success, PE Agent Operations Management, Kantan technology team, IT Infra team, and external implementation partners.

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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