Senior Technical Program Manager, R&D Strategy & Operations at Zscaler

Bellevue, Washington, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Technology, Cloud ComputingIndustries

Requirements

Deep familiarity with SDLC/DevOps at scale (e.g., GitHub/GitLab, CI/CD, testing, Jira, etc.)
Strong skills or familiarity in program management fundamentals, including roadmaps, execution tracking, and dependency/risk management with 2+ years in modern SaaS operations, TPM, Engineering Productivity, or similar
Data proficiency, including basic SQL/Excel or similar skills to define metrics, validate data, and communicate insights effectively to stakeholders
Bachelor’s degree or equivalent experience
Experience instrumenting SDLC systems for metrics; DORA/SPACE frameworks (preferred)
Budget planning for engineering tools; ROI modeling and measurement design (preferred)
Running org-wide process changes (e.g., testing strategy, release cadence) with measurable outcomes (preferred)

Responsibilities

Drive cross-functional programs that improve software development processes at scale; act as the conduit between engineering teams and Engineering Operations to gather inputs, align priorities, and land decisions
Engage diverse stakeholders (developers, leads, directors) to surface pain points and trade-offs; translate them into actionable plans, pilots, and operating mechanisms that enhance delivery, quality, velocity, and security
Collaborate with teams to collect and validate the right SDLC/DevOps data; design useful measures and metrics to detect issues and process bottlenecks, and track outcomes against goals
Own program execution: roadmaps, milestones, risks/dependencies, change management, and postmortems; operate with strong attention to detail and comfort with ambiguity
Partner on engineering-level business operations (tooling budgets for CI/CD, SaaS, hosting/infra); support success metric design, measurement frameworks, and ROI analyses

Skills

Key technologies and capabilities for this role

Technical Program ManagementR&D StrategyOperationsCross-functional ProgramsEngineering StrategyPlanningAnalyticsCloud Security

Questions & Answers

Common questions about this position

Is this role remote or does it require office presence?

This role is hybrid and based in our San Jose, CA or Bellevue, WA office three days a week.

What is the salary range for this position?

This information is not specified in the job description.

What are the minimum qualifications for this role?

This information is not specified in the job description as the qualifications section is incomplete.

What is the company culture like at Zscaler?

Zscaler builds high-performing teams focused on execution, centered on customer obsession, collaboration, ownership, and accountability, valuing transparency, constructive debate, high-impact work, and a sense of urgency.

What kind of experience makes a strong candidate for this role?

Strong candidates have experience driving cross-functional programs, engaging diverse stakeholders, owning program execution including roadmaps and risks, and partnering on engineering operations, with comfort in ambiguity and attention to detail.

Zscaler

Cloud-based cybersecurity and secure gateway services

About Zscaler

Zscaler provides cloud-based information security services, focusing on internet, web, and cloud security. Its platform functions as a secure gateway that inspects all internet traffic between users and applications, ensuring that threats are identified and stopped before they can access a client's network. This service is offered through a subscription model, allowing large enterprises and government organizations to select the level of security that meets their needs. Zscaler differentiates itself from competitors by offering a strong partner program that enhances market reach and provides partners with training and resources. The company's goal is to support secure digital transformation for its clients by delivering reliable security solutions.

San Jose, CaliforniaHeadquarters

2008Year Founded

$148.8MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Comprehensive health plans

Supportive parental & family leave

On-demand learning & development

Company-sponsored volunteering

Global tuition assistance program

Guilt-free paid time off

Risks

Emerging cybersecurity firms may erode Zscaler's market share.

Economic downturns could impact Zscaler's subscription-based revenue model.

The retirement of CFO Mr. Canessa may lead to financial instability.

Differentiation

Zscaler offers a 100% cloud-based security platform, eliminating on-premise hardware needs.

The company is a Gartner magic quadrant leader for secure web gateways.

Zscaler's platform inspects all internet traffic, ensuring threats are neutralized pre-network.

Upsides

Zscaler's FY/25 guidance was revised upward, indicating strong financial performance.

The partnership with Bharti Airtel enhances Zscaler's zero-trust architecture offerings.

Zscaler's hiring of government experts strengthens its position in the public sector.

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