Senior Technical Product Manager - Observability Platform & Products at Smarsh

Bengaluru, Karnataka, India

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, FinTech, ComplianceIndustries

Requirements

Deep hands-on experience with modern observability platforms (Datadog, New Relic, Dynatrace, Grafana Cloud, Honeycomb, or similar)
Strong understanding of Open Telemetry, telemetry data models, and observability pipelines
Experience with distributed tracing, metrics aggregation, log analytics, and event correlation

Responsibilities

Design and ship observability products that leverage telemetry data (metrics, logs, traces, events) to deliver actionable insights and automated workflows
Define product strategy for observability-as-a-service offerings, including SLO/SLI management, anomaly detection, and intelligent alerting
Create differentiated product experiences around observability data, including custom dashboards, correlation engines, and root cause analysis tools
Drive the product roadmap for observability platform capabilities that enable both internal teams and external customers
Own the end-to-end product lifecycle for observability platform features, from discovery through launch and iteration
Build products that abstract complexity and democratize observability across technical and non-technical users
Define APIs, integrations, and extensibility models that allow customers to build on top of your observability platform
Establish product metrics and KPIs that measure adoption, value delivery, and platform health
Champion modern observability practices including Open Telemetry adoption, distributed tracing, and unified telemetry pipelines
Drive strategy for observability data management, including cardinality optimization, data retention policies, and cost efficiency
Define product vision for AI/ML-powered observability features such as predictive analytics, intelligent noise reduction, and automated remediation
Stay ahead of industry trends in observability, including eBPF, continuous profiling, and real-time analytics
Partner deeply with customers to understand their observability maturity, pain points, and desired outcomes
Translate complex operational challenges into elegant product solutions
Conduct user research, beta programs, and feedback loops to validate product hypotheses
Build customer advisory boards and champion programs to co-create observability solutions
Collaborate with engineering teams to balance technical feasibility with product vision
Work with platform engineers to ensure observability is built into the fabric from day one (shift-left observability)
Partner with sales and customer success to position observability products and drive adoption
Influence architecture decisions to ensure telemetry-first design principles

Skills

Key technologies and capabilities for this role

Product ManagementObservabilityTelemetryMetricsLogsTracesSLOSLIAnomaly DetectionAlertingDashboardsRoot Cause AnalysisPlatform Engineering

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require office work?

This information is not specified in the job description.

What key expertise is required for this Senior Technical Product Manager role?

The role requires deep expertise in modern observability platforms, platform engineering, and the ability to transform complex telemetry data into actionable product experiences.

What is the company culture like at Smarsh?

Smarsh emphasizes relentless innovation, consistent leadership recognition from analysts like Gartner and Forrester, and sustained aggressive growth, as evidenced by their annual Inc. 5000 listing since 2008.

What makes a strong candidate for this role?

A strong candidate will have visionary product leadership skills, deep knowledge of observability practices like Open Telemetry and distributed tracing, and the ability to partner with customers to translate complex operational pain points into differentiated product experiences.

Smarsh

Archiving and compliance solutions provider

About Smarsh

Smarsh provides archiving and compliance solutions specifically designed for financial services, government agencies, and other regulated industries. Their main product is a cloud-based archive that allows organizations to securely store, search, and manage their communications data, including emails, text messages, and social media interactions. This system helps businesses meet complex security, data privacy, and regulatory requirements. Smarsh differentiates itself from competitors by offering a scalable Software-as-a-Service (SaaS) model that caters to both large enterprises and smaller organizations, ensuring that clients can adapt to evolving regulations. Their goal is to help organizations efficiently manage their communication data, identify risks, and maintain compliance, particularly through tools like Connected Capture for Microsoft Teams, which supports remote workforces.

Portland, OregonHeadquarters

2001Year Founded

$42.4MTotal Funding

BUYOUTCompany Stage

Enterprise Software, Cybersecurity, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Stock Options

401(k) Company Match

Employee Assistance Programme

Wellness Program

Adoption Assistance

Group Income Protection

Group Life Assurance

Maternity Leave

Paternity Leave

Workplace Pension Scheme

Monthly Wellness Allowance

Company Bonus

Risks

Integration with OpenAI's API may pose compliance and security challenges.

EU's AI Act requires significant adjustments to Smarsh's AI systems.

Expansion into Latin America may expose Smarsh to regional instability.

Differentiation

Smarsh offers cloud-native, context-aware archiving solutions for regulated industries.

The company integrates with popular tools like Microsoft Teams for seamless compliance.

Smarsh serves 9 of the top 10 banks, showcasing its industry trust.

Upsides

Smarsh's global expansion includes a new office in Costa Rica for enhanced support.

Integration with OpenAI's ChatGPT API enhances Smarsh's AI compliance capabilities.

Partnership with Verizon simplifies mobile compliance procurement for Verizon's clients.

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