Senior Systems Administration Specialist (Salesforce)

Pakistan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, Transportation and Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public SectorIndustries

Requirements

Candidates must have prior experience in a user-facing technical support, application support, or Service Desk role. A minimum of 2 years of hands-on experience using and providing first-line support for Salesforce, with a focus on assisting end-users, is required. A Salesforce Associate Certification is mandatory, along with familiarity with the standard user functions of Salesforce Sales Cloud and Service Cloud. Strong troubleshooting skills, the ability to independently manage a ticket queue, and a technical background with a general understanding of business systems are necessary. A Salesforce Administrator certification and experience with systems like NetSuite or Zuora are considered a plus.

Responsibilities

The Senior Systems Administration Specialist will be responsible for the administration, management, and support of Salesforce and integrated Enterprise Systems applications. This includes providing real-time support for issues, troubleshooting, escalating, and resolving problems reported on the Enterprise Systems Service Desk. Responsibilities also involve administering Salesforce.com, including user management, data import/update, bug investigations, and enhancements, as well as managing end-user profile configurations, reporting, dashboards, and permissions. The specialist will oversee the onboarding for the Enterprise Systems Tech-Stack, analyze and prioritize enhancement requests, and implement appropriate changes. They will also manage workload and projects while maintaining accuracy and attention to detail, and create and update documentation for different audiences.

Skills

Salesforce Administration

Salesforce

Enterprise Systems

User Management

Data Import/Update

Bug Investigation

Reporting

Dashboards

Permissions Management

Integrations

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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