Manager, ServiceNow Platform Owner
Pacific LifeSalary not specified
Full Time
Expert & Leadership (9+ years)
Senior Support Operations (Data Platforms, ServiceNow, IT Systems Infrastructure) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
NoVisa
Financial ServicesIndustries
Requirements
Candidates must possess a High School Diploma, GED, or equivalent certification. A minimum of 2 years of experience is required in managing IT projects or operations teams, technical operations, IT systems and infrastructure, Data Platforms and Operating Systems, and Incident Management and reporting tools. A Bachelor's Degree in Business, Information Systems, or Computer Science is preferred, along with over 2 years of experience in defining, implementing, and leveraging process management functions, over 3 years of experience with ServiceNow, and over 3 years of experience in Project Management.
Responsibilities
The Senior Support Operations role will provide customer-first technology support for a geographically dispersed enterprise workforce. Responsibilities include end-user support, IT Incident Management, Change Management, Problem Management, Knowledge Management, Endpoint Management, and business controls. The role requires quick decision-making to resolve technical issues, with a heavy focus on laptop support across Windows PCs, Macs, and Mobile Devices, while improving the end-user experience and driving operational efficiencies.
Skills
IT Support
Data Platforms
ServiceNow
IT Systems Infrastructure
Incident Management
Change Management
Problem Management
Knowledge Management
Endpoint Management
Laptop Support
Windows
macOS
Mobile Devices
Project Management
IT Operations
IT Systems
Operating Systems
Reporting Tools
Process Management
ITIL
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
Related Jobs
RemoteRemoteSenior Manager, Technical Services
Imagine PediatricsSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteInfrastructure Analyst
M&T BankSalary not specified
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
RemoteSoftware Engineering Manager, Data Platform
Vannevar LabsSalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteSystems Support Engineer
Keeper SecuritySalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteManager, End User Support
BranchSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteIncident Manager
SupabaseSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteVendor Operations Lead
Grow TherapySalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)