Senior Specialist Technical Support at AT&T

Bratislava, Bratislava Region, Slovakia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Strong experience with MySQL, including patching, monitoring, user administration, troubleshooting, and customer support, client communication for requirements gathering
Solid Linux operating system skills
Experience with Oracle Database Server, including patching, user administration - 2+ years
Familiarity with PostgreSQL, including patching and monitoring
English language proficiency (both spoken and written) is mandatory
Strong analytical and problem-solving skills
Attention to detail and documentation skills
Bachelor’s degree (BS/BA) in Computer Science is a plus
5+ years of related experience desired

Responsibilities

Patching of MySQL, Oracle, and PostgreSQL database servers
Monitoring of MySQL, Oracle, and PostgreSQL database servers
User administration of MySQL, Oracle, and PostgreSQL database servers
Maintenance of MySQL, Oracle, and PostgreSQL database servers
Problem determination and resolution
Supporting internal customers
Ensuring all configurations align with company standards

Skills

MySQL

Oracle Database

PostgreSQL

Linux

patching

monitoring

user administration

troubleshooting

customer support

problem-solving

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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