Senior Software Engineering - ServiceNow (space management, CSM and HRSD modules) at AT&T

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

10+ years of experience in ServiceNow development, configuration and administration, with good experience in Space management modules, CSM and HRSD modules
Experience in Integration, Flow Designer, Orchestration, Custom Application Development, Integration Hub, Glide API, Custom Fields and Forms, ETL skills, Data Mapping, Normalization, OMT, Process Automation, notifications and other ServiceNow modules and functionalities
Experience working with ServiceNow Data Model, Import Set, Transform Map, Table API and Robust Transform Engine
Experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server (Basic/OAuth)
Experience in working on complex notification logic
Deployment experience
Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow
Good understanding of web-based Application Architectures and Application interfaces
Proficiency in client-side and server-side Scripting
Experience with UI Policies, Business Rules, Runbook Automation, Workflow development
Experience with space reservation, allocation, and utilization tracking features
Knowledge of floor plans, locations, room bookings, and occupancy management
Understanding of real estate and facilities management processes
Strong background in technical insight in ServiceNow and experience with delivering projects
Active background in integration and orchestrator such as Flow Designer
Experience in all aspects of the software development lifecycle
Good teamwork, communication, and problem-solving skills
Deep understanding of software methodologies
Ability to balance technical expertise and acumen

Responsibilities

Design, develop and implement ServiceNow solutions using Integration, Flow Designer, Orchestration, Custom Application Development, OMT, Process Automation and other ServiceNow features and functionalities
Support the transformation of legacy systems to Space Management module of ServiceNow
Work on existing features enhancements and defect resolution
Collaborate closely with U.S based Solution Architects team, Product Management, Business Systems, and Operations teams throughout system development life cycles
Collaborate with business analysts, process owners and stakeholders to understand requirements and translate them into technical specifications and solutions
Guide a team or team members with technical knowledge and path forward for implementation
Follow best practices and standards for ServiceNow development and ensure the quality and performance of deliverables
Troubleshoot and resolve issues related to ServiceNow applications and modules, and provide support and guidance to end users
Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve existing solutions or create new ones
Provide technical leadership to build, motivate, guide, scale, and mentor team members including performance management coaching
Actively participate in daily stand-up meetings
Leverage modern technologies such as cloud capabilities from various platforms to provide efficient solutions
Reuse and scale components to accommodate future growth and eliminate junk code
Support detailed documentation of systems and features
Introduce new modules and ideas in ServiceNow for client and product owners to enhance day-to-day activities
Engage at a ‘design & code’ level when required

Skills

ServiceNow

Space Management

CSM

HRSD

Flow Designer

Integration

Orchestration

Custom Application Development

Process Automation

OMT

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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