Job Description: Software Engineer, Frontend

Position Overview

At Replicant, we believe AI should work for people, starting with customer service. We are seeking a Frontend Software Engineer to build rich user experiences on a robust and scalable architecture. You will work closely with customers and our product and machine learning teams to create powerful self-service tools that enable users to build powerful and delightful AI-powered conversations for callers.

Employment Type

• Full-Time

Location Type

• Remote

Salary

• Not specified

What You'll Do

• Build modern, single-page applications using technologies like React and NodeJs.
• Provide technical mentorship, code reviews, and technical project leadership for your team.
• Identify and drive the adoption of new technologies, best practices, and design patterns in your team.
• Use metrics and your team's collective experience to drive development decisions.
• Share your passion for learning about technical topics with your team and peers.
• Participate in regular on-call rotations to support our systems.
• Collaborate with your team to manage and prioritize work through a rigorous, yet lightweight, agile process.

Requirements

• 5+ years of Software Development experience in a SaaS environment.
• Experience leading technical projects and prioritization with a customer-focused mindset.
• A deep understanding of the unique requirements and challenges of B2B applications, including reliability, scalability, and usability.
• Strong grasp of accessibility standards (WCAG, ARIA) and experience developing inclusive web applications.
• Experience mentoring junior software engineers.
• Advanced knowledge of Object Oriented Programming, Test Driven Development, Distributed Systems, and API design.
• A desire to create elegant, scalable, and maintainable tools and solutions.
• Experience with some of our primary technologies: React, TypeScript (or similar), and PostgreSQL.

Company Information

Replicant's AI platform helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents. Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators, assisting with tasks like payment processing, appointment booking, and user authentication 24/7. Our conversation insights help contact center leaders coach better and improve every interaction.

We are leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

Our Values

Replicant has three core values:

• Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
• Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company.

Benefits for Full-Time Employees

• 🏠 Remote working environment that respects time zone differences.
• 💸 Highly competitive salaries, equity, and for US Employees, a 401(k) plan.
• 🏥 Top of the line healthcare (medical, vision, and dental).
• 🏋️ Health and Wellness Perk.
• 🖥️ Equipment Stipend.
• 🌴 Flexible vacation policy.
• ✈️ Amazing team trips & offsites.
• 🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years.

Application Instructions

• Not specified