Senior Software Engineer ll, Customer Experience at Forter

Tel Aviv-Yafo, TA, Israel

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, FintechIndustries

Requirements

6+ years of experience as a software engineer with strong expertise in backend development using Node.js and TypeScript, with the ability to work across the stack when needed
Experience building customer-facing products and working closely with product managers, designers, and customer-facing stakeholders
Strong familiarity with cloud-native environments (AWS experience is a significant advantage)
Hands-on experience with distributed systems, event-driven architectures, and datastores such as Redis, Kafka, SQS, Elasticsearch, MySQL, and Snowflake
Demonstrated impact in senior engineering roles, including leading complex technical initiatives, influencing product decisions, and helping drive architecture across teams
Deep systems thinking with the ability to design and scale robust, performant, and maintainable services
Excellent communication and collaboration skills to discuss architecture with engineers, roadmaps with product managers, and tradeoffs with non-technical stakeholders

Responsibilities

Drive technical direction and architecture within the OX team and across the broader CX organization, proactively identifying opportunities to improve performance, resilience, cost, scalability, and developer experience, primarily in backend systems but with influence across the stack
Lead the development of AI-driven and Agentic AI capabilities, defining how LLMs integrate into the platform, building AI-powered workflows, and establishing strong engineering patterns for safe and reliable adoption
Own and evolve the data foundations behind the portal, optimizing pipelines, improving data quality and freshness, and designing resilient data-access patterns across Snowflake, Elasticsearch, Kafka, Redis, MySQL, and related systems
Work closely with product, design, customer-facing teams, and partner engineering groups to turn ambiguous problems into clear execution plans and ensure alignment with customer and business goals
Shape shared standards and platform best practices, guiding other teams on backend services, data integration patterns, portal development approaches, and AI-enabled workflows
Mentor and elevate engineers across the CX group, promoting engineering excellence, sharing knowledge openly, and helping teams adopt effective modern development practices
Own delivery of high-impact initiatives, contributing hands-on when needed, removing blockers, maintaining execution momentum, and driving projects from concept to production

Skills

Key technologies and capabilities for this role

Node.jsTypeScriptBackend EngineeringData StoresEvent-Driven PipelinesData ModelsHigh-Throughput InfrastructureAIAgentic AILLMsPlatform Development

Questions & Answers

Common questions about this position

What experience level is required for this role?

The role requires 6+ years of experience as a software engineer.

What are the key technical skills needed for this position?

Strong expertise in Node.js and TypeScript is required, along with deep experience in large-scale data stores, event-driven pipelines, data models, and high-throughput infrastructure. Familiarity with Snowflake, Elasticsearch, Kafka, Redis, and MySQL is also essential.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team will I be working with?

You'll join the Operational Experience engineering team within the Customer Experience group, working closely with product managers, designers, customer-facing teams, and engineering partners across the company.

Forter

Fraud prevention and identity protection services

About Forter

Forter provides a range of services designed to protect online businesses from fraud and abuse. Its offerings include identity protection to prevent unauthorized access and fraudulent purchases, fraud management that allows businesses to make instant decisions to stop fraudsters, and abuse prevention to identify unauthorized resellers and coupon abusers. Additionally, Forter focuses on payment optimization to enhance trust with banks and improve transaction conversion rates while ensuring compliance with European regulations like PSD2. The company also automates chargeback recovery to help businesses dispute and win claims. Unlike many competitors, Forter operates on a B2B model, charging businesses based on their size and transaction volume, and aims to enhance revenue protection and customer experience for online retailers.

New York City, New YorkHeadquarters

2013Year Founded

$513.6MTotal Funding

SERIES_FCompany Stage

Cybersecurity, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Home Office Stipend

Unlimited Paid Time Off

Hybrid Work Options

Risks

Rising BNPL services complicate fraud detection and increase payment default risks.

Increased returns fraud challenges Forter's fraud prevention systems.

Shift to social media shopping introduces new fraud vectors for Forter to address.

Differentiation

Forter offers real-time, automated fraud prevention solutions for online merchants.

The company focuses on consumer-centric fraud prevention, enhancing customer experience and growth.

Forter's services include identity protection, fraud management, and payment optimization.

Upsides

Forter's AI enhancements improve decision capabilities, boosting fraud prevention effectiveness.

Partnerships with Shopify, Salesforce, and PwC enhance Forter's competitive positioning.

Integration with Gr4vy streamlines payments and mitigates risks for enterprise merchants.

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