Senior Software Engineer – Full Stack Customer Care Technology

Employment Type: Full time

Position Overview

Join Walmart as a Senior Software Engineer – Full Stack Customer Care Technology in our Global Technology EBS team. Your work could help over 240 million global customers live better every week. Walmart is a Fortune #1 company committed to creating an environment where you can feel comfortable bringing your whole self to work. A career at Walmart offers the opportunity to tackle complex challenges with a focus on a kinder way of life, extending beyond our stores.

Walmart’s Enterprise Business Services (EBS) is a key part of Walmart Global Tech, comprising seven exceptional teams that deliver world-class technology solutions and services impacting every level of Walmart. EBS sets the bar for operational excellence, leveraging emerging technology to support millions of customers, associates, and stakeholders worldwide. Joining EBS offers a journey of limitless growth, relentless innovation, and the chance to set new industry standards.

As a Senior Software Engineer – Full Stack Customer Care Technology, you will own complex development initiatives to modernize and transform our customer care platform. You will lead the design and implementation of scalable, cloud-native solutions across the front-end and back-end, while mentoring team members and driving best practices.

Note: This role is not eligible for current or future immigration support and/or sponsorship.

About the Team

Our customer care team is dedicated to providing exceptional, cutting-edge agent tools for customer care business. We have developed a home-grown CRM solution tailored to our needs, providing a competitive edge in delivering personalized solutions. Our innovative guided workflows streamline processes, ensuring a seamless experience for both agents and customers. These tools empower our agents to deliver top-notch customer care that sets us apart.

What You'll Do

• Lead the development of full stack features, from user interfaces to backend services, ensuring scalability, performance, and reliability.
• Translate product requirements into robust technical designs and implementation plans.
• Build advanced and reusable ReactJS components and high-performance web applications using Redux, TypeScript, NodeJS, and related technologies.
• Architect and implement backend services using Java, Spring Boot, and REST APIs, following best practices in distributed systems.
• Collaborate closely with architects, staff engineers, product managers, and QA engineers to ensure technical alignment and successful delivery.
• Drive code quality through code reviews, mentoring, and best practices in unit testing, integration testing, and CI/CD.
• Troubleshoot and resolve complex production issues and guide root cause analysis.
• Help steer platform modernization and migration efforts, ensuring seamless transition from legacy systems to modern architectures.

What You Will Bring

• 5+ years of experience in full stack software development.
• Expertise in ReactJS, Redux, TypeScript, ES6, NodeJS, and front-end performance optimization.
• Strong backend experience with Java, Spring Boot, REST API design, and microservices.
• Experience in building distributed systems with Kafka or other messaging frameworks.
• Cloud experience (preferably Azure) and a deep understanding of CI/CD pipelines (Jenkins, GitHub Actions, or similar).
• Solid grounding in data structures, algorithms, and software architecture.
• Proven track record of leading technical initiatives, mentoring engineers, and driving continuous improvement.

Preferred Qualifications

• Experience leading large-scale projects.