DevOps Engineer
Swish AnalyticsSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
FinTech, TechnologyIndustries
Requirements
- System Design: Strong experience in building and maintaining reliable and highly available systems
- Infrastructure Background: Experience with cloud infrastructure (AWS), running containerised applications (e.g., Kubernetes), and modern CI/CD platforms (e.g., Github Actions, Gitlab CI)
- Project Leadership: Prior experience leading complex projects affecting multiple teams
- Linux/Unix: At home with the Linux/Unix tools and ecosystem
- Infrastructure-as-Code: An enthusiast for Infrastructure-as-Code principles
- Coding: Experience in coding that extends beyond scripting (Elixir/Ruby/Go is a plus)
- Proactive Ownership: A proactive approach, taking initiative on projects and driving them forward without detailed instructions
- Cross-Team Collaboration: Comfort with engaging multiple stakeholders and navigating different opinions
- Strategic Thinking: The ability to
Responsibilities
- Heavily contribute to the architecture and migration of our CI/CD platform, executing the initiative of breaking down our current monolith into a modern, testable, and modular platform that is reliable and easy for developers to use
- Act as a pragmatic driver and senior contributor, working as a hands-on technical leader responsible for designing and implementing solutions, focusing on breaking down large visions into iterative, deliverable chunks, and moving projects from "discussion" to "done"
- Design and build the "paved path" as a product, designing or contributing to designing the public-facing APIs our developers consume — from pipeline modules to standardized tooling — ensuring they are reliable, secure, and well-documented
- Drive engineering efficiency by partnering with engineers to identify key bottlenecks and then designing and delivering standardized, automated solutions that save them from reinventing the wheel
- Help guide our roadmap by using expertise to analyze developer productivity and satisfaction, helping prioritize and drive the most impactful improvements
Skills
CI/CD
Developer Tooling
Platform Architecture
Monolith Migration
API Design
Pipeline Modules
Engineering Efficiency
Automation
Glia
Digital customer service solutions for banks
About Glia
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees
Benefits
Stock Options
Professional Development Budget
Risks
Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.
Differentiation
Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.
Upsides
Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.
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