Senior Software Engineer - Conversation Intelligence

Location Type: Remote Employment Type: Full-Time

Position Overview

Replicant is seeking a Senior Software Engineer to join our team developing the Conversation Intelligence product. This role involves building new features, refactoring code, debugging, and supporting a production environment. Our technology stack includes TypeScript, Node.js, React, and Python on Kubernetes within Google Cloud Platform (GCP).

Responsibilities

• Build new features for Replicant’s Conversation Intelligence product.
• Refactor, optimize, and debug existing code.
• Provide code reviews and lead technical projects.
• Participate in regular on-call rotations, including monitoring metrics, triaging alerts, and responding to issues.
• Utilize metrics and team experience to drive development decisions.
• Collaborate with the team to manage and prioritize work using an agile process.
• Share technical knowledge and passion for learning with team members and peers.
• Identify and drive the adoption of best practices and design patterns within the team.

Requirements

• Excellent communication skills.
• Experience building customer-facing user interfaces.
• Experience working in live production environments.
• Proven experience leading technical projects.
• Desire to learn and work across the team’s entire tech stack.
• Experience writing production TypeScript.
• Experience working with the React framework.
• Minimum of 5 years of experience in developing and maintaining customer-facing product features.

Desired Skills (Plus, Not Required)

• Experience with LLM prompt tuning.
• Experience writing production Python.
• Experience working with Google Cloud Services.
• Experience working with Kubernetes.

About Replicant

At Replicant, we believe AI should work for people, starting with customer service. Our platform empowers contact centers to resolve more requests, proactively identify issues, and improve agent performance through AI-powered conversation intelligence and AI agents that emulate top-performing representatives.

Our AI agents handle millions of calls monthly for Fortune 500 companies and high-growth innovators, assisting with tasks like payment processing, appointment booking, and user authentication 24/7. Our real-time conversation insights help contact center leaders coach effectively and enhance every interaction.

We are at the forefront of transitioning from legacy systems to AI-first service, leveraging large language models (LLMs) and designed for enterprise scale, security, and empathy. If you are excited by the potential of LLMs, voice AI, and building category-defining technology with a collaborative and ambitious team, Replicant is the place for you.

Our Values

Replicant operates on three core values, critical for all team members to embrace:

• Blade Runners: We take ownership and pride in influencing the outcomes of our goals. Like a Blade Runner, we utilize our tools effectively to achieve objectives. We value open and honest communication, proactively seeking feedback. We are driven to grow and achieve.

Benefits & Perks

For all full-time employees, Replicant offers:

• 🏠 Remote working environment that respects time zone differences.
• 💸 Highly competitive salaries, equity, and for US Employees, a 401(k) plan.
• 🏥 Top-of-the-line healthcare (medical, vision, and dental).
• 🏋️ Health and Wellness Perk.
• 🖥️ Equipment Stipend.
• 🌴 Flexible vacation policy.
• ✈️ Amazing team trips & offsites.
• 🌺 5-week sabbatical eligibility after 4.5 years of employment.