Cresta

Senior Software Engineer, Backend (AI Agent)

Toronto, Ontario, Canada

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Contact Center Solutions, Software DevelopmentIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science or a related field and have at least 5 years of experience in backend system architecture, cloud services, or related technology fields. They should be proficient in designing and maintaining scalable and robust backend architectures, collaborating with cross-functional teams, and driving initiatives to enhance system scalability and reliability in production environments.

Responsibilities

As a Senior Software Engineer, the responsibilities include designing, developing, and maintaining scalable and robust backend architectures for Cresta’s AI Agent solutions and proprietary models, collaborating with cross-functional teams, leading efforts to enhance system scalability and reliability, optimizing server response times and data processing, and innovating security measures, cost-reduction strategies, and performance improvements in backend systems supporting AI Agents.

Skills

Backend architecture
Scalability
Robust system design
API development
Data processing
Security measures
Performance optimization
Cloud infrastructure

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Key Metrics

Palo Alto, CaliforniaHeadquarters
2017Year Founded
$268.5MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.
Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.
Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.
The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.
Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.
Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.
Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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