Site Reliability Engineer (SRE)

Position Overview

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. Site Reliability Engineers (SREs) are responsible for keeping all user-facing services and other GitLab production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our environments and the GitLab codebase. We specialize in systems, whether it be networking, the Linux kernel, or some more specific interest in scaling, algorithms, or distributed systems.

Responsibilities

As an SRE, you will:

• Build: Automate every operational task. This includes package updates, configuration changes across all customer platforms without interruptions, and tools for automatic provisioning of customer-facing services.
• Maintain: Develop a good (early) warning system and a system that allows for reliable and quick maintenance tasks, such as library upgrades and version migrations.
• Plan: Develop monitoring and alerting systems that predict capacity needs based on customer usage patterns. Plan for new service rollouts, expansion of existing services, and prepare advice for customers to optimize their resource consumption.
• Respond: Respond to user emergencies, platform alerts, and support requests.
• Enhance: Implement new and update existing security measures for the protection of GitLab infrastructure.
• Partner: Act as Subject Matter Experts within the GitLab Infrastructure team when interacting with internal and external compliance assessors during certification and re-certification of regulatory requirements (e.g., FedRAMP, SOC2, ISO).
• Collaborate: Work with other engineering stakeholders on resolving larger architectural bottlenecks and participate by offering a large-scale operational point of view. Work in close collaboration with software development teams to shape the future roadmap and establish strong operational readiness across teams.

Requirements

You may be a fit for this role if you:

• Have experience with Infrastructure as a Code technologies and libraries powering GitLab. Experience with Terraform is a must.
• Are able to reason about large systems – how they work and can be operated on a large scale, including edge cases, failure modes, and behaviors.
• Are comfortable using GoLang or Ruby.
• Enjoy working with peers and collaborating across teams to deliver unique solutions to various technical challenges.
• Are able to leverage GitLab as your day-to-day go-to tool.
• Have experience regularly interacting with customers and a focus on resolving their requests with a sense of urgency.
• Share GitLab's values and work in accordance with them.

Company Information

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

Potential Projects

Projects you could work on include:

• Develop, evangelize, and monitor...