Senior ServiceNow HRSD & Conversational AI Developer at S&P Global

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

Bachelor’s degree in Computer Science, Information Systems, or Engineering, or equivalent work experience
Certified CAD and CIS-HRSD
5–7 years’ experience in ServiceNow configuration, development, and management
Hands-on experience launching and managing HRSD and Integration services
Strong ServiceNow development and scripting skills in JavaScript
Experience using ServiceNow Glide JavaScript libraries
Experience with custom layouts using AngularJS
Mentor team members proactively, cultivating a collaborative and growth-focused atmosphere
Offer guidance and support for professional development and technical expertise
Lead initiatives to improve service delivery and operational efficiency while working with stakeholders to define requirements, suggest solutions, and drive implementation
Demonstrable experience piloting and driving new modules and functionality

Responsibilities

Design, configure, and customize ServiceNow applications using Business Rules, Script Includes, Client Scripts, UI Policies, and Catalog UI Scripts
Utilize Flow Designer and Workflow Editor for automation and process orchestration
Develop Scoped Applications and reusable components that follow ServiceNow best practices
Maintain system performance, query optimization, and efficient script execution
Build role-based access (ACLs) for HR data privacy and security
Implement and enhance HR Case Management, HR Knowledge, HR Lifecycle Events, and Employee Document Management
Configure HR Profiles, HR Templates, and Case Forms to match HR processes (onboarding, offboarding, payroll, leave, benefits)
Build HR Service Catalog items with guided forms, approval flows, and fulfillment tasks
Implement document generation and e-signature integrations (DocuSign, Adobe Sign)
Configure and extend Agent Chat for HR service delivery, enabling seamless live HR interactions
Design and implement Virtual Agent topics for common HR inquiries, integrated with HR cases and knowledge articles
Configure Advanced Work Assignment (AWA) for routing chat requests to the right HR agents based on skills, availability, and capacity
Personalize Employee Center / Service Portal to support chat, case deflection, and HR self-service
Develop custom portal widgets using AngularJS, HTML, CSS, and ServiceNow APIs to enhance user experience
Leverage Flow Designer to automate HR case lifecycle events, document generation, and notifications
Create subflows, reusable actions, and spokes for HR processes and integrations
Transition legacy Workflows into Flow Designer where applicable
Integrate Flow Designer with IntegrationHub for orchestrating end-to-end HR processes
Develop and maintain real-time and batch integrations between ServiceNow HRSD and external HR systems (Workday, Payroll, Identity Systems)
Build IntegrationHub Spokes and actions for seamless HR process automation
Implement REST/SOAP APIs, JDBC, and File-based integrations as per business needs
Ensure secure and compliant handling of PII data exchange during integrations
Leverage ServiceNow Now Assist (GenAI) to enhance HR case deflection, knowledge article generation, and conversational search
Configure and extend Virtual Agent with Generative AI to deliver natural language HR query resolution integrated with HR Knowledge and HR Cases
Integrate with third-party AI solutions (e.g., Moveworks, Microsoft Copilot, enterprise AI chatbots) to provide a unified HR support experience
Implement Predictive Intelligence for case categorization, assignment, and sentiment analysis to proactively improve HR service quality
Enable AI-powered Agent Assist within HR Agent Workspace for knowledge suggestions, case summarization, and automated responses

Skills

ServiceNow

HRSD

Flow Designer

Workflow Editor

Business Rules

Script Includes

Client Scripts

UI Policies

ACLs

AngularJS

HTML

CSS

DocuSign

Adobe Sign

Virtual Agent

IntegrationHub

Advanced Work Assignment

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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