Senior Relationship Liaison at M&T Bank

Dover, Delaware, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Associate’s degree, with a minimum of 3 years related experience (Financial/Banking Industry, Customer Service etc.) OR in lieu of a degree, a combined minimum of 5 years higher education and/or work experience, including a minimum of 3 years related experience
Professional and clear written/verbal communication skills
Attention to detail to deliver high quality service, while ensuring accuracy and timely completion
Bachelor's Degree (preferred)
Excellent attention to detail (preferred)
Excellent verbal and written communication skills (preferred)
Ability to take initiative to work independently and as a team member (preferred)
Self-motivated, well-organized individual (preferred)
Ability to function professionally at many different levels (clients, etc.) (preferred)

Responsibilities

Act as the primary contact for deposit servicing, maintaining strong relationships with clients and internal partners. Provide cross-regional support as needed
Handle account openings, maintenance, and service requests (e.g., stop payments, fee waivers, wires, transfers). Ensure compliance with documentation and disclosure requirements
Act as the first line of defense by authenticating users, monitoring suspicious activity, and supporting fraud recovery efforts. Escalate issues and ensure timely resolution
Lead Bank Secrecy Act (BSA)/Anti-Money Laundering (AML)/Know Your Customer (KYC) processes, validate entity documentation, and ensure regulatory compliance. Maintain accurate customer records and resolve documentation infractions
Understand Treasury Management products and identify opportunities to support client needs. Collaborate with Treasury Management Consultants (TMC) and Relationship Managers (RM) to enhance client onboarding and product adoption
Monitor reports, resolve discrepancies, and support system outages. Maintain data integrity and adhere to internal policies and procedures
Capture and escalate client feedback. Conduct root cause analysis for complaints and ensure follow-up
Open and monitor restricted accounts to ensure proper usage and compliance with required restraints
Process transactions in source systems during outages to minimize customer impact
Support specialty commercial business lines with additional responsibilities as needed
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned

Skills

Commercial Deposit Servicing

BSA/AML

KYC

Account Opening

Fraud Detection

Treasury Management

Regulatory Compliance

Client Relationship Management

Root Cause Analysis

Data Integrity

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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