Senior Production Support Engineer at Galaxy

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Financial Services, Blockchain, Digital Assets, AI InfrastructureIndustries

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
8+ years of experience in production support or engineering roles in crypto or finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines
Strong technical skills in SQL and at least one of Java or Python (inferred from responsibilities)
Ideally experience in the financial services or cryptocurrency industry
Ability to thrive in a culture of builders and overachievers, embracing high performance, transparent feedback, and a mission-first approach

Responsibilities

Own and lead front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management
Drive and automate projects to minimize manual effort and enhance the effectiveness of production support
Monitor system health and performance; identify and resolve complex issues promptly to ensure uninterrupted operations
Debug and troubleshoot complex applications written in Java and Python, providing technical leadership during incidents
Collaborate with development teams to implement fixes and enhancements to improve system stability and performance
Coordinate with global counterparts to ensure seamless follow-the-sun support
Document and maintain support procedures, runbooks, and knowledge base articles
Act as a mentor to junior engineers, sharing best practices and promoting a culture of operational excellence
Proactively identify systemic issues and partner with developers to implement sustainable fixes

Skills

Key technologies and capabilities for this role

Production SupportFinancial ServicesCryptocurrencyMission-Critical Systems

Questions & Answers

Common questions about this position

What experience is ideal for this Senior Production Support Engineer role?

Ideal candidates have experience in the financial services or cryptocurrency industry.

What are the main responsibilities of this position?

Responsibilities include owning front-line production support for cryptocurrency business lines like trading, lending, settlement, and risk management, driving automation projects, and monitoring system health to resolve complex issues promptly.

What is the company culture like at Galaxy?

Galaxy values a diverse team of free thinkers and fast movers who thrive in a culture of builders and overachievers, embracing high performance, transparent feedback, a mission-first approach, and principles like seeking excellence, transparent disagreement, and building dream teams.

Is this role remote or does it require office work?

This information is not specified in the job description.

What makes a strong candidate for this position?

Strong candidates thrive in a high-performance culture, have financial services or crypto experience, can own mission-critical systems, lead incident response, provide client support, and collaborate with dev teams on reliability improvements.

Galaxy

Provides secure investment solutions for cryptocurrencies

About Galaxy

Galaxy.com provides access to cryptocurrencies and blockchain-based assets, primarily targeting institutional clients such as companies and investors. Their investment solutions include both passive funds, which allow for exposure to digital assets without active management, and active funds managed by experienced crypto experts. These funds are designed to meet the high standards of institutional investors. Galaxy.com generates revenue through management fees on assets under management and offers comprehensive solutions for securely managing blockchain assets without third-party custody. The company also focuses on education and research, partnering with data providers like Bloomberg to deliver reliable information and offering resources like masterclasses to help clients understand digital assets. The goal of Galaxy.com is to lead in the digital asset space by providing secure, reliable, and expertly managed investment options for sophisticated investors.

New York City, New YorkHeadquarters

2018Year Founded

$17.5MTotal Funding

IPOCompany Stage

Fintech, Crypto & Web3, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Parental Leave

Flexible Work Hours

Wellness Program

Risks

Competition from tokenization startups like Plume could challenge Galaxy's market position.

Financial restructuring of companies like Rhodium may pose financial risks to Galaxy.

Upsized $350 million offering could increase financial leverage and risk for Galaxy.

Differentiation

Galaxy.com offers both passive and active investment funds for digital assets.

The company provides end-to-end solutions for secure blockchain asset management.

Galaxy.com emphasizes education with masterclasses and digital asset academies.

Upsides

Increased interest in tokenization opens new investment opportunities for Galaxy.com.

Partnerships like Tencent Music suggest potential in entertainment sector for blockchain use.

Appointment of Tony Paquette as CFO could enhance financial strategies and fund management.

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