Senior Product Manager – Platform Foundation Services at Uniphore

Bengaluru, Karnataka, India

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Enterprise Software, B2B SaaSIndustries

Requirements

7–10+ years of experience in product management, particularly in platforms, shared services, or enterprise software
Proven track record of defining foundational services in a SaaS environment (e.g., IAM, configuration, metering, data APIs)
Experience working with cross-functional teams including UX, front-end and back-end engineering, security, and customer-facing functions
Ability to define and drive strategy, roadmaps, and product requirements for platform services

Responsibilities

Define the strategy, roadmap, and product requirements for foundational platform services used across Uniphore’s AI product suite
Lead the definition of services including: Authentication & Authorization (IAM), Multi-tenancy & Tenant Management, Configuration & Secrets Management, Cost Attribution & Metering, Data Services Infrastructure – APIs and infrastructure for data pipelines, storage, access control, and governance, AI Services Infrastructure – Interfaces for onboarding, managing, and integrating AI services
Collaborate with design and engineering teams to deliver UI components that support: Platform administration, User onboarding, Service configuration across products
Ensure foundational services meet non-functional goals such as scalability, security, and availability
Work closely with cross-functional teams including Engineering, UX Design, InfoSec, Customer Success, and Support to drive successful implementation and adoption
Serve as an internal advocate for platform thinking, promoting shared services and consistent interfaces across Uniphore’s product teams
Define and track platform KPIs, such as uptime, adoption rate, performance SLAs, and developer satisfaction

Skills

Key technologies and capabilities for this role

Product ManagementPlatform ServicesIdentity and Access ManagementMulti-tenancyConfiguration ManagementCost AttributionBackend ServicesUI DevelopmentAdmin PanelsOnboarding Workflows

Questions & Answers

Common questions about this position

What are the key responsibilities of this Senior Product Manager role?

The role involves defining the strategy, roadmap, and product requirements for foundational platform services like Authentication & Authorization (IAM), Multi-tenancy & Tenant Management, Configuration & Secrets Management, Cost Attribution & Metering, and Data/AI Services Infrastructure. You will also collaborate with design and engineering teams to deliver UI components for platform admin panels, onboarding workflows, and cross-product configuration interfaces.

What specific platform services will this role focus on?

The role focuses on defining platform-wide capabilities such as identity and access management, multi-tenancy, configuration management, and cost attribution, along with UI elements like platform admin panels, onboarding workflows, and cross-product configuration interfaces.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does success look like in this role?

Success means platform foundation services are highly adopted and reusable across Uniphore’s applications, platform UI components are intuitive, secure, and scalable, services are well-documented and meet enterprise standards, and you are seen as a key partner driving cross-functional alignment.

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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