Senior Product Manager, Platform/Design Team - India

About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Team

The JumpCloud Platform Experience team ensures IT administrators have a seamless, unified experience as they scale their organizations with JumpCloud. Whether managing user identities, devices, or SaaS applications—or configuring access policies, authentication methods, and automated workflows—admins rely on our platform to efficiently deliver what their end users need to succeed. We're the connective tissue that transforms complex IT management into streamlined solutions, helping administrators accomplish their critical tasks with confidence and ease.

What You Will Be Doing

As a Senior Product Manager on the Platform Experience team, you'll drive the evolution of JumpCloud's industry-leading IT admin experience. You'll dive deep into customer insights and market intelligence to uncover breakthrough opportunities that transform administrators into organizational superheroes—empowering them with greater efficiency, smarter automation, and the tools to exceed their end users' expectations. Working alongside senior leadership, you'll shape product strategy and roadmaps while partnering with product designers and engineering teams to transform concepts into reality. You'll be the voice of the customer throughout the entire product lifecycle, ensuring every solution delivers real value.

In this role, you will:

• Interview customers as part of product discovery and document findings to help in validation of product roadmap
• Research and understand customer feedback, product insights, market trends and other relevant information to help inform product decisions
• Be sensitive to delivering pristine user experience to drive high customer satisfaction and strong adoption rates
• Play a key role in setting product goals and developing systems to track progress towards the goals
• Contribute to Platform Experience product strategy and roadmap development in alignment with broader JumpCloud objectives
• Define platform functionality, usability, and user experience while translating requirements into clear, actionable product specifications
• Collaborate daily with engineering, architecture, and UX teams to execute the product roadmap, identify risks, and communicate progress across the organization
• Work with UX Research and Data teams to establish metrics and track the impact of platform enhancements
• Conduct competitive and market landscape assessments to guide product roadmap, pricing, and go-to-market strategies
• Represent JumpCloud in meetings with strategic customers, partners, and industry analysts
• Evangelize product offerings to internal teams and external audiences
• Deliver regular product updates to stakeholders and customers

The Ideal Candidate Has

• 5+ years of Product Management experience leading strategy and execution
• Track record of driving impact in a cross-functional, highly collaborative environment that releases software often. We are looking for someone who can ship products with customer value and great experiences.
• Strong partner to UX, engineering, product marketing, and other relevant teams to execute on the product roadmap
• Excellent communication skills across all mediums (visual, written, verbal) that inspire teams, simplify complex technical concepts, and bolster your decisions with focus and clarity.
• Passion to be successful in startup and high growth environment

Location

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.