Staff Product Designer, Design Systems
CalendlyFull Time
Expert & Leadership (9+ years)
The ideal candidate has 5+ years of Product Management experience leading strategy and execution, with a proven track record of driving impact in a cross-functional, highly collaborative environment that releases software often. Excellent communication skills across all mediums (visual, written, verbal) are essential, along with a passion for success in a startup and high-growth environment.
The Senior Product Manager will drive the evolution of JumpCloud's IT admin experience by gathering customer insights and market intelligence to identify opportunities. They will shape product strategy and roadmaps, partner with design and engineering teams to transform concepts into reality, and act as the voice of the customer throughout the product lifecycle. Responsibilities include interviewing customers for product discovery, documenting findings, researching customer feedback and market trends, defining platform functionality and user experience, collaborating with engineering and UX teams, establishing metrics to track platform enhancements, conducting competitive assessments, representing JumpCloud with customers and partners, and evangelizing product offerings.
Cloud-based identity and access management services
JumpCloud offers cloud-based directory services that help businesses manage user identities and access to IT resources like applications, networks, and devices from a single platform. It serves a variety of clients, including small and medium-sized businesses and larger enterprises, particularly in sectors that require strong IT security. The company operates on a subscription model with different service tiers, allowing clients to choose features that fit their needs and budgets. JumpCloud's goal is to simplify identity management and access control, enhancing security and operational efficiency for its users.