Senior Product Manager –Natural Language Processing Platform (NLP) (US)

About PointClickCare

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives.

Travel to Office Expectations

For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary

PointClickCare is looking for an outstanding Senior Product Manager – Natural Language Processing Platform (NLP). In this role, you contribute to PointClickCare’s vision and strategy for a Natural Language Processing platform, define and own roadmaps for NLP platform in the broader AI platform, and drive execution and delivery to ensure overall success with Natural Language Processing capabilities across the entire product portfolio. You represent the needs of customers, healthcare providers, industry partners and other related network members internally and externally. To succeed in this role, you draw upon your knowledge and experience of NLP capabilities in health data and AI platforms applying your experience with development, use in products, and adapting based on customer feedback. You have a track record of building sophisticated and transformative solutions – from discovery to implementation to delivery. You bring a collaborative approach to this cross functional leadership role to ensure successful outcomes for our customers, while optimizing time to value. You bring strengths in clear communication, translating from technical platform components to non-technical audiences.

Key Responsibilities

• Understand and represent the needs of current and future users of NLP capabilities, delivered in a broader AI platform.
• Contribute to strategy and multi-year NLP platform roadmap to enable products and users to rapidly develop, configure, and manage agents to drive improved health outcomes, clinician efficiency, and other business goals.
• Build and manage backlogs, prioritizing product investment.