[Remote] Senior Product Manager (Fraud Detection) at Vonage

Poland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, Telecommunications, SoftwareIndustries

Requirements

Candidates must have previous experience with agile development methodologies and product management frameworks, along with strong knowledge in data protection, compliance, security-oriented cloud services, fraud vector analytics, and threat detection and prevention. A proven track record as a business subject matter expert or in a technical capacity within fraud management or security is required, as is a minimum of 3 years of experience managing products in highly regulated industries. Experience in the telco, cloud, or finance industries is preferred. A Computer Science degree or similar technical qualification, prior experience in telecoms or finance fraud management, a strong understanding of telecoms and web protocols (SIP, SMPP, HTTP, REST APIs), professional certifications in fraud management, security, or compliance, and experience with Agile methodologies and tools like Jira and Confluence are considered a plus.

Responsibilities

The Senior Product Manager will define and execute the fraud protection roadmap for both customer-facing and internal anti-fraud systems. They will own and maintain the product roadmap in collaboration with other Product Managers, delivering solutions to protect against Voice robocalling, messaging compliance, customer risk profiling, and vetting. Additionally, they will research and analyze new threats, propose countermeasures to identify and mitigate emerging fraud tactics, techniques, and procedures, and manage and maintain a product backlog, creating user stories and product requirements for fraud engineering teams.

Skills

Product Management

Fraud Detection

Roadmap Definition

Customer Vetting

Compliance

Voice

Messaging

API

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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