Senior Product Designer at ASAPP

Mountain View, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, Customer Experience, Contact CentersIndustries

Requirements

4–6 years of product design experience, with a portfolio showcasing complex workflow design, enterprise applications, or professional tools
Proficiency in Figma, including component libraries and collaborative design processes
Strong technical depth and comfort with code; able to prototype using tools like React or TypeScript, and understand system architecture, APIs, and technical constraints
Proven ability to design complex workflows for dense applications with multiple configuration options, real-time constraints, and diverse user needs
Self-directed and execution-focused; balances craft with velocity, researches competitive products, and demonstrates refined design judgment
Excellent communication skills, capable of articulating design decisions across engineering, product, and leadership teams
Collaborative mindset; open to feedback, thrives in ambiguity, and works effectively within small, close-knit teams
Ability to work in a hybrid schedule, requiring in-office work two days per week in either New York City or Mountain View office

Responsibilities

Design intuitive experiences for users across the Customer Experience Platform, including agent workspaces, end-customer interactions, AI observability, and tooling
Create intuitive configuration interfaces that make complex AI and automation systems accessible to business users
Contribute to the design system and establish UI/UX patterns for dense, feature-rich professional applications
Collaborate with world-class AI researchers, engineers, data scientists, and product leaders to solve novel design challenges
Partner with product leadership to define customer-focused product visions and tactical strategies for iterative value delivery
Move quickly while maintaining quality, working closely with engineers to deploy designs in weeks, not months
Prototype and explore design solutions using code, validating ideas before full implementation
Learn what works through customer feedback, usage data, and iterative testing
Participate in design critiques and collaborate with fellow designers to ensure design quality and consistency

Skills

Key technologies and capabilities for this role

Product DesignUX DesignUI DesignFigmaDesign SystemsCustomer ExperienceAI InterfacesPrototypingUser ResearchInteraction Design

Questions & Answers

Common questions about this position

Is this a remote role or does it require office work?

This role follows a hybrid schedule, requiring in-office work two days per week in either the New York City or Mountain View office.

What are the key responsibilities for the Senior Product Designer?

You'll design intuitive experiences for the Customer Experience Platform including agent workspaces and AI tooling, create configuration interfaces, contribute to the design system, collaborate with AI researchers and engineers, and partner with product leadership on visions and strategies.

What is the company culture like at ASAPP?

ASAPP values customer obsession, purposeful speed, ownership, relentless focus on outcomes, working in tight skilled teams, clarity over complexity, and continuous evolution through curiosity, data, and craftsmanship in a fast-paced, high-growth environment.

What kind of team will I be working with?

You'll collaborate closely with world-class AI researchers, engineers, data scientists, and product leaders in tight, skilled teams within a globally diverse organization.

What makes a strong candidate for this Senior Product Designer role?

Strong candidates are technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, are driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup.

ASAPP

AI tools for enhancing customer service

About ASAPP

ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.

New York City, New YorkHeadquarters

2014Year Founded

$369.6MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave

Risks

Emerging AI startups could erode ASAPP's market share with similar solutions.

Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.

Data privacy concerns and regulatory scrutiny could impact ASAPP's operations and client trust.

Differentiation

ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.

The CXP platform provides real-time guidance for customer care and sales agents.

ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.

Upsides

CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.

Frank Slootman's board membership could enhance ASAPP's strategic market positioning.

AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.

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