[Remote] Senior Payments Operations Specialist at Wellth

Spain

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Health & Fitness, Technology, WellnessIndustries

Requirements

3+ years of experience as a Billing Specialist or Billing Analyst in online payments
Strong aptitude for numbers and processing transactional information
Proficient in Microsoft Excel and other MS Office software
Solid understanding of online payment funnels and flows
Experience in written communication with international customers or partners
Basic understanding of payment and transactional systems and services
Eagerness to expand knowledge about payment systems
Exceptional attention to detail
High level of responsibility
Proactive approach
Strong communication skills
Excellent teamwork abilities
Aptitude for multitasking and quick reaction to processing problems
Persistence
Ability to effectively address and resolve issues in communication with providers

Responsibilities

Monitor key billing performance indicators (KPIs), including approval rates, declined transactions and their reasons, timeouts, processing times, and payment distribution
Establish and optimize scalable payment operational processes, encompassing routing, cascading, and retry strategies
Escalate drops and anomalies to providers and relevant internal teams, ensuring timely feedback on estimated times of fixes (ETAs) and status updates
Collaborate with various departments such as marketing, product, CRM, customer support, and analytics to address their requests
Deeply analyze current payment flows, methods, provider back-offices, existing monitoring, analysis reports, and internal tools
Communicate critical changes in provider terms or billing to relevant teams
Conduct payment and routing/cascading tests, and monitor results
Identify opportunities to streamline workflows, enhance system functionality, and reduce transactional errors and costs

Skills

Payments Operations

Billing KPIs

Payment Routing

Cascading Strategies

Retry Strategies

Transaction Monitoring

Anomaly Resolution

Payment Providers

Operational Efficiency

Analytics

CRM

Wellth

Improves patient adherence to treatment plans

About Wellth

Wellth focuses on enhancing patient adherence to treatment plans through personalized programs based on evidence and behavioral economics. The company targets individuals who have difficulty maintaining health habits, such as taking medications or following treatment protocols, particularly in the areas of behavioral health and chronic disease management. Wellth tailors each member's experience to their specific needs, using insights from behavioral economics to tackle the reasons behind non-adherence and help members develop sustainable healthy habits. The company operates on an outcome-based payment model, meaning it only receives payment when its programs demonstrate validated success. This model appeals to healthcare providers, insurers, and employers who aim to lower healthcare costs by improving patient outcomes. Wellth's goal is to foster long-term relationships with its members while driving behaviors that positively impact healthcare costs and outcomes.

Culver City, CaliforniaHeadquarters

2014Year Founded

$36.5MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Performance Bonus

Risks

Increased competition from platforms like Omada Health and Livongo.

Regulatory scrutiny on AI and patient data may increase compliance costs.

Dependence on outcome-based models poses financial risks if outcomes aren't achieved.

Differentiation

Wellth uses behavioral economics to improve adherence in chronic disease populations.

The company offers a personalized mobile platform for patient engagement and habit formation.

Wellth's outcome-based payment model ensures payment only for successful program outcomes.

Upsides

Growing demand for digital health solutions supports Wellth's personalized programs.

AI integration enhances patient engagement, aligning with Wellth's recent feature launch.

Partnerships with Medicaid plans expand Wellth's reach in chronic condition management.

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