Senior Operation Analyst at Relay

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Technology, SoftwareIndustries

Requirements

3 - 5 years of experience as a Data Analyst or Business Analyst supporting GTM, revenue, or strategy functions in a high-growth startup or SaaS environment
Highly analytical and business-minded, able to move fluidly from diagnosing performance issues to designing systems and metrics that solve them
Domain knowledge in B2B fintech or SaaS analytics, with a strong understanding of sales and marketing funnels and key metrics such as ARR, NRR, LTV, CAC, conversion, and retention
Advanced SQL skills, including query optimization, CTEs, and window functions; comfort working with large datasets and multiple data sources
Experience with BI/visualization (Looker, Metabase, Mode, etc.) and comfortable building self-serve assets for non-technical users
Excellent communicator who thrives in cross-functional collaboration, bridging data, operations, and strategy to influence GTM decisions
Ability to synthesize complex information into simple, clear, and compelling actionable insights
Adaptability to handle change and uncertainty at times

Responsibilities

Partnering with Sales, GTM, and RevOps leaders to proactively propose analyses and experiments that deepen understanding of our customer journey, uncover growth opportunities, and inform go-to-market strategy
Diagnosing funnel health and conversion levers across channels (inbound, outbound, partnerships), identifying the drivers behind acquisition, engagement, and expansion performance
Partnering with GTM leadership to set targets, forecast performance, and guide strategic planning using data-driven insights that optimize investment and resource allocation
Designing and maintaining reliable, scalable GTM data models that unify CRM, marketing automation, product usage, and financial data
Building automated dashboards and reports in BI tools that empower stakeholders to self-serve and make informed decisions
Applying statistical and experimental methods to evaluate GTM and funnel changes, measuring the impact of messaging, channels, and processes on conversion, revenue, and expansion opportunities
Communicating findings and recommendations clearly to Sales, Marketing, Partnerships, and Leadership, translating complex data into actionable strategies that drive growth and efficiency

Skills

Key technologies and capabilities for this role

Data AnalysisSQLData ModelingBI ToolsStatistical AnalysisExperimental DesignFunnel AnalysisGo-to-Market StrategyRevenue OperationsCRMMarketing Automation

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is hybrid, requiring collaboration in the office three days a week.

What experience is required for this Senior Data Analyst role?

Candidates need 3-5 years of experience as a Data Analyst or Business Analyst supporting GTM, revenue, or strategy functions in a high-growth startup or SaaS environment.

What technical skills are essential for this position?

Advanced SQL skills including query optimization, CTEs, and window functions are required, along with experience in BI/visualization tools like Looker, Metabase, or Mode, and comfort working with large datasets from multiple sources.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Senior Data Analyst position?

A strong candidate is highly analytical and business-minded with domain knowledge in B2B fintech or SaaS analytics, understanding of sales and marketing funnels, and key metrics like ARR, NRR, LTV, CAC, conversion, and retention.

Relay

Communication platform for workforce efficiency

About Relay

Relay is a communication platform aimed at improving workforce efficiency, especially for workers who do not have access to traditional communication tools or who use walkie-talkies. The platform utilizes Push-to-Talk (PTT) technology, which allows users to communicate instantly without the limitations of traditional walkie-talkies, such as limited range and security concerns. Relay includes features like GPS tracking, emergency alerts, and works on both mobile and desktop devices, all controlled through a voice interface. Unlike its competitors, Relay focuses on providing a subscription service that includes software integrations and regular updates to adapt to the changing needs of businesses. The main goal of Relay is to enhance communication for active workers, ensuring they can connect efficiently and safely.

Raleigh, North CarolinaHeadquarters

2015Year Founded

$46.7MTotal Funding

SERIES_BCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health, dental & vision

PTO

Paid sick leave

401(k) with 3% match

Paid parental leave

Connection & wellness credit

Equipment & tools

Flexible work environment

Free snacks & fun times

Risks

Emerging competitors like Apiture and Vantaca threaten Relay's market share.

Rapid AI translation advancements by others could outpace Relay's TeamTranslate feature.

Reliance on Series B funding may lead to financial instability if growth targets aren't met.

Differentiation

Relay offers real-time language translation for frontline teams, enhancing communication efficiency.

The platform integrates GPS tracking and emergency alerts, ensuring worker safety and coordination.

Relay's voice interface eliminates the need for traditional bulky walkie-talkies, improving mobility.

Upsides

Relay's Series B funding of $35M supports growth in productivity and safety features.

The demand for cloud-based communication platforms is rising, benefiting Relay's scalable solutions.

Advancements in voice interface technology enhance Relay's user interaction and accessibility.

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