Senior Network Operations Engineer - Layer 4-7 - Federal

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

Cloud Computing, Enterprise Software, Information TechnologyIndustries

Requirements

Candidates must be US citizens, naturalized citizens, or permanent residents holding a green card. This role requires passing a ServiceNow background screening, including a credit check, criminal/misdemeanor check, and drug test. Experience with AI integration into work processes, decision-making, or problem-solving is necessary. Familiarity with network operations in private and hybrid multi-cloud environments (Azure, AWS, GCP) is expected.

Responsibilities

The Senior Network Operations Engineer will operate and maintain ServiceNow’s global cloud network infrastructure, including backbone routing, switching, VPN services, and ADC systems. Responsibilities include troubleshooting and resolving network issues, participating in a 24/7 on-call rotation, and maintaining software-defined infrastructure using automation tools like Ansible and GitLab. The role involves performing software upgrades, version control, and security patching, analyzing network metrics to prevent outages, and supporting network operations in multi-cloud environments. Additionally, the engineer will partner with the SRE team to improve operational processes, review planned changes, create documentation, provide feedback to architects, and evaluate new technologies to drive automation and enable rapid deployment across large-scale environments.

Skills

Network Operations

Layer 4-7

Federal

Cloud Networking

GCP

AWS

Azure

Network Monitoring

Network Optimization

Automation

High-performance traffic delivery

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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