Senior Manager, Software Engineering - Heroku Runtime

Fort Lee, New Jersey, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Cloud Computing, CRMIndustries

Requirements

Candidates must have 3+ years of experience managing back-end/distributed-systems software engineering teams and 1+ years of experience managing distributed teams. A related technical degree is required, and a software engineering or systems infrastructure background is preferred. Strong communication skills are necessary to effectively interact with diverse, remote, and local team members, as well as peer managers across the organization. A deep understanding of software engineers' needs, both as team members and customers, is essential.

Responsibilities

The Senior Manager, Software Engineering will plan, organize, lead, and oversee engineering workstreams for Heroku Runtime to ensure high-quality, on-time delivery. This role involves cultivating psychological safety within the team, aligning team goals with departmental and company objectives, and acting as an agile scrum coach. Responsibilities include people management, such as hiring, onboarding, ensuring job satisfaction, and professional development, as well as project management, including tools, processes, methodologies, and resolving blockers. The manager will partner with product managers to understand customer needs and participate in the manager on-call rotation to support engineers during incidents.

Skills

Software Engineering

Team Management

Distributed Teams

Product Management

Customer Success

Heroku

DNS

SSL

Logging

Metrics

Observability

Workload Scheduling

Salesforce

Cloud-based Customer Relationship Management solutions

About Salesforce

Salesforce offers cloud-based software solutions that focus on Customer Relationship Management (CRM). Its main product, Customer 360, provides tools for businesses to manage customer interactions across various functions like marketing, sales, and service. The company stands out by delivering customized solutions tailored to different industries and operates on a subscription model, which allows for continuous updates and improvements. Salesforce's goal is to help businesses enhance their customer relationships and drive growth.

San Francisco, CaliforniaHeadquarters

1999Year Founded

$62.7MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Health Insurance

Life Insurance

401(k) Retirement Plan

Remote Work Options

Flexible Work Hours

Parental Leave

Wellness Program

Risks

Competition from platforms like Monday.com threatens Salesforce's market share.

Reliance on third-party integrations may affect Salesforce's seamless solution offerings.

Rapid AI team expansion could challenge Salesforce's operational efficiency and culture.

Differentiation

Salesforce offers a comprehensive CRM suite with Customer 360 for personalized interactions.

The company provides AI-driven solutions like Agentforce for Retail and Retail Cloud.

Salesforce's integration capabilities with platforms like Facebook enhance its CRM functionality.

Upsides

Salesforce's focus on AI can attract more retail clients and boost product offerings.

The hiring of 2,000 AI roles shows commitment to innovation and market expansion.

Investment by Spartan Planning indicates confidence in Salesforce's growth potential.

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