Senior Manager, Global Commissions at Instructure

Salt Lake City, Utah, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, SaaS, TechnologyIndustries

Requirements

7+ years of progressive experience in commissions administration, sales operations, or a related finance role, with at least 3 years in a management or leadership capacity
Proven experience leading and managing a team, with a strong preference for candidates who have managed remote or international direct reports
Hands-on experience with an automated Incentive Compensation Management (ICM) platform is required. Direct experience with Performio is strongly preferred
Exceptional analytical, quantitative, and problem-solving skills with a high degree of accuracy and attention to detail
A demonstrated ability to design, document, and implement effective processes

Responsibilities

Lead, mentor, and develop a high-performing, geographically distributed team of four commission analysts. Foster a collaborative and supportive team environment that promotes professional growth
Oversee the end-to-end administration of sales commissions for approximately 500 global employees across more than 10 unique compensation plans. Ensure all commissions are calculated accurately, verified, and paid on time each cycle
Serve as the primary system administrator for our Incentive Compensation Management (ICM) tool, Performio. Manage system configuration, data integration, and troubleshoot any issues to ensure system integrity and efficiency
Lead the periodic, generally annual, process of updating and implementing changes to commission plans within Performio. Collaborate with Sales Leadership, Finance, and HR to ensure plan designs are translated accurately into system calculations
Develop, document, and implement robust controls, policies, and procedures to govern the entire commissions process. Continuously identify opportunities for process automation and efficiency to enhance accuracy and reduce manual intervention
Prepare and present detailed commission reports, dashboards, and financial accruals for leadership. Provide insightful analysis on sales performance, commission expenses, and the effectiveness of incentive plans
Act as the primary point of contact for all commission-related matters. Work closely with Sales, HR, Payroll, and Finance teams to resolve discrepancies, answer inquiries, and ensure seamless cross-departmental workflows
Ensure strict adherence to company policies, plan documents, and internal controls (e.g., SOX). Support internal and external audits of the commission process

Skills

Key technologies and capabilities for this role

CommissionsSales Incentive CompensationTeam LeadershipProcess ImprovementICMPerformioSystem AdministrationData Integration

Questions & Answers

Common questions about this position

What team will I be managing in this role?

You will manage a distributed team of four commission analysts, including two remote analysts in the United States and two analysts in the Philippines.

Is this position remote or does it require office work?

The role involves managing a distributed team with remote analysts, but specific work arrangement details for the manager are not specified.

What are the key skills needed for the Senior Manager, Global Commissions role?

Key skills include team leadership and development, expertise in commission calculation and administration, system administration for ICM tools like Performio, process improvement, and cross-functional collaboration.

What is the company culture like at Instructure?

Instructure fosters a culture that values smart, creative, passionate people, providing opportunities to create awesome products while promoting professional growth and a collaborative team environment.

What makes a strong candidate for this position?

A strong candidate is an experienced, meticulous leader who is strategic, hands-on, passionate about operational excellence, and skilled in team leadership for a distributed team.

Instructure

Education technology for teaching and learning

About Instructure

Instructure focuses on enhancing the educational experience for teachers and students through its technology solutions. The main product, Canvas, is a learning management system (LMS) that enables educators to create, manage, and deliver course content effectively. This platform supports various educational institutions, including K-12 schools, universities, and corporate training programs, by providing a user-friendly interface for both instructors and learners. Unlike many competitors, Instructure operates on a subscription model, allowing institutions to access its services and tools for a fee. The goal of Instructure is to empower educators and improve student outcomes by providing effective teaching tools and resources, serving over 30 million users in more than 6,000 organizations globally.

Cottonwood Heights, UtahHeadquarters

2008Year Founded

$86.7MTotal Funding

IPOCompany Stage

EducationIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Paid Vacation

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Lifestyle Spending Account

Motivosity - employee recognition program

Risks

Algorithmic bias in AI systems could harm Instructure's reputation and user trust.

KKR's acquisition may lead to strategic shifts disrupting current operations.

Intensifying competition in EdTech could challenge Instructure's market position.

Differentiation

Instructure's Canvas platform is a leading learning management system in the EdTech market.

The company supports over 30 million users across more than 6,000 organizations globally.

Instructure's acquisition of Concentric Sky enhances its digital credentialing capabilities.

Upsides

Increased demand for hybrid learning solutions boosts Instructure's market potential.

Growing interest in micro-credentials aligns with Instructure's recent strategic acquisitions.

Expansion in emerging markets offers Instructure opportunities to increase its global footprint.

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