Senior Manager, Field Engineering | EMEA | Remote

Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Information Technology, Open-Source SoftwareIndustries

Requirements

Candidates should have over 10 years of experience in field engineering or a related technical sales support role. A strong understanding of the Observability ecosystem and customer needs is essential. Experience in attracting, recruiting, and mentoring technical teams is required. Proven ability to partner with sales leadership and influence product roadmaps based on field feedback is necessary.

Responsibilities

The Senior Manager of Field Engineering will build and manage a team of high-performing Field Engineers responsible for accelerating technical wins. This role involves overseeing global go-to-market execution, coaching team members, and collaborating with Solutions Engineering to maintain demo environments. Responsibilities include driving top-of-funnel programs with marketing, influencing product roadmaps by providing customer feedback to Product Management and Engineering, and ensuring customer requirements are met. The manager will also own and report on team performance, guiding prospects through evaluations, demonstrations, and technical validations.

Skills

Field Engineering

Team Management

Go-to-Market (GTM) Strategy

Customer Acquisition

Solutions Engineering

Demo Environment Management

Technical Workshops

Open-Source

Observability

Metrics

Logs

Traces

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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