Engineering Manager, EMEA
AshbyFull Time
Senior (5 to 8 years)
The ideal candidate will have over 10 years of experience in field engineering or a related technical sales support role. A strong understanding of the Observability ecosystem and experience in coaching and mentoring technical teams is essential. Proven ability to partner with sales leadership and influence product roadmaps based on field feedback is also required.
The Senior Manager, Field Engineering will be responsible for building, managing, and mentoring a team of Field Engineers across EMEA. This role involves overseeing global go-to-market execution, coaching team members, and collaborating with Solutions Engineering to maintain demo environments. The manager will also work with marketing on top-of-funnel programs, partner with Product Management and Engineering to ensure customer requirements are met, and drive the adoption of Grafana technologies by developing programs and collateral for key customers. Additionally, the role includes owning and reporting on team performance, conducting customer evaluations through demonstrations and technical validation, and fostering a collaborative team culture.
Observability and monitoring solutions provider
Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.