Senior Manager - Customer Success Danish Speaking

Kraków, Lesser Poland Voivodeship, Poland

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Business Software Solutions, ERPIndustries

Requirements

Candidates should have 1-2 years of procurement experience and 3-5 years of management experience, ideally with a Bachelor's or Master's degree in International Business, Supply Chain Management, Logistics, Business Economics, or a related field. Experience with eSourcing, contract management, or supplier relationship management software is preferred. The ideal candidate possesses excellent interpersonal skills, high emotional intelligence, strong analytical skills, proficiency in Microsoft Office (Excel, PowerPoint), and fluency in both English and Danish. They should be adaptable, curious, accountable, collaborative, able to think creatively, comfortable presenting to senior executives, eager to learn, and have a structured, fact-based work approach with a strong work ethic and integrity.

Responsibilities

The Senior Manager, Customer Success will lead the Global Source to Contract team to drive customer satisfaction, product adoption, and loyalty, while collaborating with the Go To Market team on customer success expansion and operational excellence. They will provide coaching and mentoring to Customer Success Managers, ensure customer perspectives are addressed by business leaders, and manage team performance, including promotions, salary reviews, goal setting, talent reviews, and flight risk analysis. Responsibilities include streamlining customer interactions for a tailored customer journey, acting as the Voice of the Customer to gather feedback and drive improvements, delivering added value packages and services to leverage product value and usage, identifying new sales leads and opportunities, managing churn and retention, overseeing the Success4U program, and serving as the primary contact in the Customer Experience Leadership Team for resolving complaints and addressing service or product issues.

Skills

Customer Success Management

Team Leadership

Product Adoption

Customer Loyalty

Go To Market Strategy

Operational Excellence

Coaching

Mentoring

Customer Experience

People Management

Talent Review

Customer Journey Mapping

Voice of the Customer (VoC)

Feedback Analysis

Improvement Initiatives

Stakeholder Management

Danish Language

Unity

Real-time platform for interactive content

About Unity

Unity Technologies provides a platform for creating 2D, 3D, virtual reality (VR), and augmented reality (AR) content. Its main product is a real-time development platform that allows users to build and deploy interactive content across various devices, including mobile phones, PCs, and gaming consoles. Unity operates on a subscription model, offering different plans to cater to the needs of hobbyists, professional developers, and large enterprises, including free options for smaller developers. The company stands out from competitors by serving a wide range of industries, such as gaming, film, automotive, architecture, engineering, and construction, making it a versatile tool for many applications. Unity's goal is to empower creators by providing them with the tools and support needed to bring their ideas to life.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$869.1MTotal Funding

IPOCompany Stage

Enterprise Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Comprehensive health, life, and disability insurances

Commuting subsidy

Employee stock ownership

Comprehensive retirement/pension plans

Generous vacation and personal days

Paid leave for new parents

Wellness and fitness subsidy

Office food and free snacks, including lots of healthy options!

Mental health and Wellbeing programs and support

Employee Resource Groups

Global Employee Assistance Program

Training and development programs

Volunteering and donation matching program

Risks

Increased competition from Unreal Engine with advanced graphics and free source code.

Open-source platforms like Godot offer free alternatives to Unity's subscription model.

Recent pricing changes may lead to backlash from small developers.

Differentiation

Unity offers a comprehensive platform for 2D, 3D, VR, and AR content.

Unity's subscription model caters to both small developers and large enterprises.

Unity's real-time development platform supports cross-platform deployment on mobile, PC, and consoles.

Upsides

Unity's acquisition of SyncSketch enhances remote collaboration capabilities.

Unity's Indie Game Developer Accelerator Program supports the growing indie game market.

Unity's tools are widely used in expanding AR and VR markets.

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