Senior Manager, Customer Success
ArcadiaSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Restaurant Technology, Customer Success ManagementIndustries
Requirements
Candidates should possess a Bachelor’s degree and have at least 8 years of experience in a Customer Success role, preferably within a SaaS environment, with a strong understanding of enterprise customer management. Demonstrated leadership experience managing and developing high-performing teams is essential, along with proven ability to drive customer retention and growth.
Responsibilities
The Senior Manager, Customer Success will oversee and mentor a team of Enterprise Customer Success Managers, focusing on retention, adoption, and key metrics such as customer health and NPS. They will work cross-functionally with Sales, Customer Experience, CS Operations, Support, Product, and Development to advocate for customer needs and ensure alignment. Responsibilities include developing and implementing customer success strategies, monitoring key metrics, and driving customer loyalty, while also managing customer programs, outreach initiatives, and addressing escalated issues.
Skills
Team Leadership
Mentoring
Customer Relationship Management
Customer Success Strategy
Performance Tracking
Cross-functional Collaboration
Customer Satisfaction
Operational Excellence
Customer Metrics Analysis
Restaurant365
Comprehensive restaurant management software platform
About Restaurant365
Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.
Key Metrics
Irvine, CaliforniaHeadquarters
2011Year Founded
$425.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees