Senior Manager, Chief of Staff (Encore) at Capital One

McLean, Virginia, United States

Capital One Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, TechnologyIndustries

Requirements

  • Bachelor’s Degree or military experience
  • At least 4 years of experience in Project Management, Chief of Staff, or Process Management
  • At least 2 years of experience using Google Suite
  • Proven ability to build strong, trusted relationships and operate in an influential manner with executives
  • High levels of collaboration and excellent communication skills
  • Detail-oriented with experience leveraging data for problem solving
  • Strong facilitation, negotiation, and mediation skills
  • Strong business judgment, influencing skills, leadership, and integrity
  • Strong project management and organizational skills with meticulous attention to detail
  • Initiative, high motivation, ability to self-start, and work autonomously
  • Proven experience in discretion handling highly sensitive issues
  • Preferred Qualifications
  • Master’s Degree or MBA
  • 2+ years of analysis or strategy experience
  • 3+ years of experience partnering with senior stakeholders across different business functions
  • 5+ years of Project Management experience in delivering Horizontal objectives and improvements
  • Strong communication and collaboration skills
  • Strong problem solving and influencing skills

Responsibilities

  • Create and manage effective and scalable leadership and organization routines
  • Drive the development and execution of the organization's annual operating plan, ensuring strategic alignment with long-term company goals and accountability for quarterly OKR achievement
  • Ensure readiness of cross-functional materials to be used in larger leadership forums
  • Assist leaders with integrating new team members
  • Develop relationships within direct and extended team members to act as an informed and helpful sounding board and thought partner
  • Flex into special projects, providing additional support and thought leadership for top of house priorities
  • Drive engagement and inclusion within the team to ensure division leading people scores

Skills

Strategic Planning
OKR Management
Leadership Support
Process Optimization
Cross-Functional Collaboration
Organizational Management
Project Management
Executive Communication
Team Onboarding
Stakeholder Management

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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