Senior Manager, Brand Design at Intercom

San Francisco, California, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer ServiceIndustries

Requirements

8+ years of experience in brand design, including 3–5 years managing teams in a fast-paced, cross-functional environment
Proven track record of building, mentoring, and scaling high-performing design teams
Exceptional creative direction and design execution skills with a strong portfolio of strategic, system-level brand work
Deep understanding of brand strategy, identity systems, and how design translates across digital, experiential, and physical environments
Experience leading cross-functional initiatives, aligning stakeholders, and delivering work that drives measurable business impact
Comfortable navigating complex challenges

Responsibilities

Lead and mentor a high-performing brand design team, setting a clear creative vision aligned to company goals
Define and elevate the Intercom brand system across all channels—ensuring cohesion, creativity, and innovation in every visual execution
Shape the future of the brand through bold creative leadership, strategic alignment, and a deep understanding of audience and market context
Partner cross-functionally with senior stakeholders in Brand Marketing, Product Marketing, Workplace, Demand Generation, and beyond to deliver high-impact, integrated brand experiences
Establish creative standards and processes to enable scalable design systems, efficient delivery, and exceptional execution
Advocate for strategic design thinking—connecting visual design to performance outcomes and company objectives
Own the brand book and visual identity guidelines, continuously evolving and protecting our brand integrity across platforms and teams
Recruit, retain, and grow top design talent through coaching, feedback, and career development planning
Use data and insights from performance and growth teams to refine how design can better support business outcomes

Skills

Brand Design

Creative Direction

Brand Identity

Design Leadership

Team Management

Brand Strategy

Cross-functional Collaboration

Visual Design

Design System

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

Land your dream remote job 3x faster with AI

Try Jobo Free