Senior Manager, Autonomy Applications Engineering (R3841) at Shield AI

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, Robotics, Aerospace, Autonomous SystemsIndustries

Requirements

Experience developing software for mobile robot / autonomy applications
Experience in the defense aviation or robotics industry
Experience building and running a 5–7-person enterprise software applications/solutions engineering team

Responsibilities

Serve as the functional team lead for a team of customer facing applications engineers
Guide, mentor, and develop a team of applications engineers to provide expert support and troubleshooting for customers
Manage, prioritize and delegate customer issues
Support BD in pre-sales and post-sales activities as a technical resource
Ensure timely and effective technical assistance, troubleshooting, and onboarding support for customers implementing the SDK
Maintain a deep understanding of the SDK’s features, updates, and use cases to guide the team and assist customers
Oversee and contribute to the creation and continuous improvement of technical resources, such as user guides, FAQs, and knowledge bases
Act as an escalation point for complex customer issues and provide hands-on support when necessary
Coordinate closely with product development, sales, and customer success teams to ensure customer feedback informs SDK improvements and new features
Act as a liaison between customers and internal teams to advocate for customer needs and communicate product updates
Develop and grow your teammates through mentorship and training
Set performance goals, conduct regular evaluations, and foster a collaborative team environment
Develop and refine support processes to improve team efficiency, customer satisfaction, and response times
Track and report on key metrics related to customer engagement, issue resolution, and team performance to stakeholders

Skills

Autonomy

SDK

Robotics

Applications Engineering

Troubleshooting

Team Leadership

Mentoring

Customer Support

Pre-Sales

Post-Sales

Technical Documentation

Onboarding

Knowledge Base

Escalation Management

Product Feedback

Shield AI

Develops AI and autonomous systems for defense

About Shield AI

Shield AI specializes in creating artificial intelligence and autonomous systems specifically for the defense industry. The company develops AI-powered systems, including autonomous drones, that assist military operations, especially in environments where GPS and communication may not be available. This technology allows for safer and more efficient defense operations. Shield AI differentiates itself from competitors by focusing on advanced AI capabilities and securing significant contracts with government and military clients, such as the multi-billion dollar EWAAC contract. The company's goal is to enhance operational capabilities and safety in military contexts, ultimately aiming to protect lives through its innovative solutions.

San Diego, CaliforniaHeadquarters

2015Year Founded

$772.8MTotal Funding

DEBTCompany Stage

AI & Machine Learning, DefenseIndustries

501-1,000Employees

Benefits

Medical Insurance Coverage

Long Term Disability Insurance

Health Care FSA and Dependent Care FSA

Employee Assistance Program

Subsidized Gym Membership

Pet Insurance

Competitive Compensation

Retirement Services

Life Insurance

Parental Leave

Bereavement Support

Flexible Work Hours

PTO

Paid Holidays

Commuter Benefits

Relaxed Dress Code

Yearly Swag Items

Unlimited Snacks

Bottomless Beverages

Annual Celebrations

Work From Home Benefits

Standing Desks and Widescreen Monitors

Risks

Increased competition from companies like Waymo could divert investment from Shield AI.

Geopolitical tensions may challenge the JSW Defence partnership for V-BAT production in India.

Dependency on Palantir's infrastructure may limit Shield AI's operational flexibility.

Differentiation

Shield AI's Hivemind is the first autonomous AI pilot deployed in combat since 2018.

Strategic partnerships with Palantir and JSW Defence enhance technological capabilities and market reach.

Shield AI's V-BAT drone is selected for a $198 million U.S. Coast Guard contract.

Upsides

Increased demand for autonomous systems in defense boosts Shield AI's market potential.

Successful multi-aircraft autonomous flight tests showcase advanced AI piloting capabilities.

Significant investment in robotics indicates a robust market for Shield AI's offerings.

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