[Remote] Senior Machine Learning Engineer - Insights at Cresta

Toronto, Ontario, Canada

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Contact Center Software, Customer ExperienceIndustries

Skills

Key technologies and capabilities for this role

Large Language ModelsAI techniquesModel evaluation frameworksConversational data analysisInteractive workflowsAI-driven insightsNatural Language ProcessingMachine Learning

Questions & Answers

Common questions about this position

What is the salary for this Senior Machine Learning Engineer role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What skills are required for this Machine Learning Engineer position?

The role requires expertise in Large Language Models (LLMs), NLP techniques, agentic AI workflows, and developing LLM evaluation frameworks, along with experience in machine learning model design and deployment for conversation analysis.

What is the company culture like at Cresta?

Cresta fosters a collaborative environment focused on revolutionizing the workforce with AI, with the Insights Team dedicated to extracting actionable intelligence from conversations using LLMs and AI techniques.

What makes a strong candidate for this role?

Strong candidates will have experience building agentic AI workflows, implementing NLP and LLM approaches for unstructured text, developing evaluation frameworks, and collaborating across teams to deploy scalable ML models.

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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