NLP Engineer
Trunk ToolsFull Time
Junior (1 to 2 years)
Candidates should possess a Bachelor's degree in Computer Science or a related field, with a B.E./B.Tech/M.E./M.Tech/PhD from a tier 1 engineering institute, and 3-5 years of relevant work experience in machine learning and NLP, including experience with top technology companies. Strong knowledge of machine learning concepts and methods, particularly those related to NLP, Generative AI, and working with Large Language Models (LLMs) is required, along with expertise in Transformer-based Language Models such as BERT, DeBERTa, Flan-T5, Mistral, Llama, and familiarity with Deep Learning frameworks like Pytorch and common machine learning libraries. Experience with cloud platforms (AWS/Azure/GCP) and their machine learning services is desirable, as is knowledge of real-time streaming tools/architectures like Kafka, Pub/Sub.
As a Senior Machine Learning Engineer at Level AI, you will be responsible for understanding customer needs, innovating, and utilizing cutting-edge Deep Learning techniques to build data-driven solutions, specifically focusing on NLP problems such as text classification, entity extraction, summarization, and generative AI. You will collaborate with cross-functional teams to integrate and upgrade AI solutions into the company’s products and services, and directly work with people who've worked at Amazon, Facebook, Google, and other technology companies.
Enhances customer experience through intelligent automation
Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.