Senior Machine Learning Engineer at Level AI

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Enterprise Software, Contact Center TechnologyIndustries

Skills

Key technologies and capabilities for this role

Machine LearningNLPTransformer-based Language ModelsBERTDeBERTaFlan-T5MistralLlamaDeep LearningPyTorchscikit-learnnumpypandasNLTKREST APIDockerKubernetesAWSAzureGCPData StructuresAlgorithms

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What technical skills are required for this Senior Machine Learning Engineer role?

Required skills include Machine Learning and NLP, Transformer-based Language Models (BERT, DeBERTa, Flan-T5, Mistral, Llama, etc.), Deep Learning frameworks (Pytorch), common ML libraries (scikit-learn, numpy, pandas, NLTK), ML model deployments (REST API, Docker, Kubernetes), and basic data structures and algorithms. Cloud platforms like AWS/Azure/GCP are desirable.

What education and experience are needed for this role?

Candidates need a B.E/B.Tech/M.E/M.Tech/PhD from tier 1 engineering institutes and 3-5 years of relevant work experience with a top technology company in computer science or mathematics-related fields.

What is the company culture like at Level AI?

Level AI offers a fun, learning-oriented environment where you grow with the company, working directly with experienced professionals from Amazon, Facebook, Google, and other top tech firms on cutting-edge AI technologies.

What makes a strong candidate for this position?

Strong candidates have education from tier 1 institutes, 3-5 years experience at top tech companies, and hands-on expertise in ML, NLP, transformers, PyTorch, and model deployment.

Level AI

Enhances customer experience through intelligent automation

About Level AI

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Mountain View, CaliforniaHeadquarters

2018Year Founded

$72.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Remote Work Options

Parental Leave

401(k) Retirement Plan

Risks

Emerging competition from other AI platforms threatens Level AI's market share.

Rapid AI advancements could render Level AI's offerings obsolete without continuous innovation.

Data privacy regulations may impact operations, especially with new monitoring features.

Differentiation

Level AI integrates human and machine intelligence for enhanced customer experience.

The company eliminates data silos, improving decision-making and customer interactions.

Level AI's subscription model offers steady revenue and customer retention.

Upsides

Increased demand for AI-driven customer service solutions boosts Level AI's market potential.

Growing interest in real-time conversational intelligence tools enhances call center performance.

Rising adoption of generative AI technologies automates tasks and personalizes interactions.

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