Senior Fullstack Software Developer at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience
7+ years of experience in software development or test automation
Thorough understanding of cloud architecture and data structures
Proficiency in C# or Java and strong system design skills
Solid understanding of various testing types including unit, integration, end-to-end (E2E), regression, performance, API, and basic security testing
Familiarity with CI/CD tools (e.g., GitHub Actions, Azure DevOps) and version control systems
Extensive experience in at least one of the following front-end frameworks: React, Angular, Vue.js
Experience with cloud platforms such as Azure, AWS, or GCP
Familiarity with messaging systems such as Kafka, RabbitMQ, Pulsar, etc
Excellent communication and collaboration skills
Familiarity with AI coding assistants
High degree of autonomy and resourcefulness
Bonus: Familiarity with infrastructure as Code

Responsibilities

Write high-quality C# and React code to implement core features
Fully test the code written with Unit, Integration, Load, and End-to-End tests
Plan and lead larger projects within the team and cross-team initiatives
Design and develop innovative, scalable, secure, and fault-tolerant software solutions that will support Intelcom’s fast growth
Guide technical decisions and adherence to standards
Ensure solutions meet business requirements and deliver value to end users
Create and maintain technical documentation
Promote best practices and mentor junior developers
Promote a “Shift Left” approach within the team to help detect issues earlier in the software development lifecycle
Improve the team’s processes and standards to reduce bottlenecks, deliver the highest quality software, faster
Participate in an on-call / support rotation
Other duties as assigned, related to system integration and software development

Skills

React

Java

System Design

Cloud Architecture

Data Structures

Unit Testing

Integration Testing

Load Testing

End-to-End Testing

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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