Siena AI

Senior Fullstack Engineer

Bucharest, Bucharest, Romania

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Enterprise Software, Customer Support AutomationIndustries

Requirements

Candidates should possess 7+ years of software engineering experience with proficiency in Node.js, React, TypeScript, and Express, along with solid experience in cloud environments, particularly AWS, including familiarity with Fargate, Lambda, EC2, and SQS. Strong database skills using PostgreSQL and Redis are required, as is experience with CI/CD pipelines such as CodePipeline or GitHub Actions.

Responsibilities

As a Senior Fullstack Engineer at Siena AI, you will design, build, and maintain scalable features across the full stack, collaborating closely with product and engineering teams to shape the product roadmap and deliver high-impact releases. You will work on an AI-first product, integrating cutting-edge LLM capabilities into customer support workflows, solve complex engineering challenges related to API performance and microservices architecture, maintain and improve the cloud infrastructure (AWS) with a DevOps mindset, and share knowledge and mentor teammates while fostering a strong engineering culture.

Skills

Full Stack Development
Frontend
Backend
API Optimization
Microservices Architecture
AWS Cloud Infrastructure
DevOps
AI Integration
Large Language Models (LLMs)
System Design
Performance Optimization
Team Collaboration
Mentoring

Siena AI

Autonomous AI customer service platform for e-commerce

About Siena AI

Siena AI offers an autonomous customer service platform tailored for the commerce sector, enabling businesses to implement AI-driven support with ease. The platform integrates with existing help desk systems, allowing merchants and brands in the e-commerce market to provide timely and accurate customer service. Siena's technology utilizes advanced models from OpenAI, delivering human-like responses and cognitive reasoning capabilities. The company operates on a subscription-based model, offering various service tiers that cater to different business needs, including features like smart routing and the Siena Copilot for human agents. A key differentiator for Siena is its commitment to data security; it does not train its models on client data, ensuring the protection of sensitive information. The goal of Siena AI is to enhance customer support efficiency and accuracy for e-commerce businesses while maintaining a strong focus on privacy.

Key Metrics

San Francisco, CaliforniaHeadquarters
2023Year Founded
$4.6MTotal Funding
SEEDCompany Stage
Enterprise Software, Cybersecurity, AI & Machine LearningIndustries
11-50Employees

Benefits

Remote Work Options
Paid Vacation
Stock Options
Company Equity
Professional Development Budget

Risks

Increased competition from companies like Discover Financial Services using generative AI.
Dependency on external partners like LTVplus for technological advancements.
New AI-driven platforms in Eastern Europe may challenge Siena AI's market position.

Differentiation

Siena AI combines human empathy with intelligent automation for customer service.
The platform integrates seamlessly with existing help desk systems for easy deployment.
Siena AI prioritizes data security by not using client data for model training.

Upsides

Siena AI raised $4.7M to develop empathic AI customer service agents.
Partnership with LTVplus enhances customer service through empathic AI.
Subscription-based model ensures steady revenue and scalable customer service operations.

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