Software Engineer - AI Products
Sardine- Full Time
- Junior (1 to 2 years)
Candidates should possess 7+ years of software engineering experience with proficiency in Node.js, React, TypeScript, and Express, along with solid experience in cloud environments, particularly AWS, including familiarity with Fargate, Lambda, EC2, and SQS. Strong database skills using PostgreSQL and Redis are required, as is experience with CI/CD pipelines such as CodePipeline or GitHub Actions.
As a Senior Fullstack Engineer at Siena AI, you will design, build, and maintain scalable features across the full stack, collaborating closely with product and engineering teams to shape the product roadmap and deliver high-impact releases. You will work on an AI-first product, integrating cutting-edge LLM capabilities into customer support workflows, solve complex engineering challenges related to API performance and microservices architecture, maintain and improve the cloud infrastructure (AWS) with a DevOps mindset, and share knowledge and mentor teammates while fostering a strong engineering culture.
Autonomous AI customer service platform for e-commerce
Siena AI offers an autonomous customer service platform tailored for the commerce sector, enabling businesses to implement AI-driven support with ease. The platform integrates with existing help desk systems, allowing merchants and brands in the e-commerce market to provide timely and accurate customer service. Siena's technology utilizes advanced models from OpenAI, delivering human-like responses and cognitive reasoning capabilities. The company operates on a subscription-based model, offering various service tiers that cater to different business needs, including features like smart routing and the Siena Copilot for human agents. A key differentiator for Siena is its commitment to data security; it does not train its models on client data, ensuring the protection of sensitive information. The goal of Siena AI is to enhance customer support efficiency and accuracy for e-commerce businesses while maintaining a strong focus on privacy.