Senior Forward Deployed Engineer (FDE) at Uniphore

Palo Alto, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, Enterprise SoftwareIndustries

Requirements

Undergraduate, master’s degree or PhD in Computer Science or Data Science
6–10 years of relevant experience (inferred from context)

Responsibilities

Lead the technical solution design and implementation of large-scale Agentic and Knowledge AI solutions for key enterprise clients
Act as the primary technical point of contact during solution development and post-deployment optimization
Own and execute projects end-to-end: from integration design to agent workflows and full-stack delivery
Customize platform components as needed—integrating new APIs, building reusable tooling, or extending platform logic
Collaborate closely with cross-functional teams internally and with customers to ensure solution success
Provide structured feedback to Platform Engineering and Product on feature gaps and customer pain points
Contribute to technical best practices and accelerate solution delivery through reusable assets, frameworks, and documentation
Champion observability, monitoring, versioning and telemetry to ensure trustworthy and auditable AI agents
Stay current on RAG, LLM/SLM advancements, Agentic AI tooling, vector/graph databases, retrieval optimizations, multi-modal systems, evaluation frameworks, GPU/Infra trends, fine tuning techniques, security/guardrails and broader landscape of Enterprise & Agentic AI

Skills

Key technologies and capabilities for this role

AIGenerative AIEmotion AIKnowledge AIWorkflow AutomationMultimodal AIVoice AnalysisVideo AnalysisText AnalysisEnterprise AIAgentic AICloud Platforms

Questions & Answers

Common questions about this position

What is the work location for this role?

The position is hybrid and based in Palo Alto, CA.

What are the main responsibilities of a Senior Forward Deployed Engineer?

Responsibilities include leading technical solution design and implementation of large-scale Agentic and Knowledge AI solutions, acting as the primary technical point of contact, and owning end-to-end project execution.

What skills are needed for this Senior FDE position?

The role requires a deep technical skillset in enterprise AI rollout, including enterprise data pipelines, multi-agent orchestration/workflows, and RAG/SLM finetuning, along with sharp solution thinking.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Senior FDE role?

Strong candidates have deep technical expertise in AI solutions, experience leading architecture, prototyping, and delivery of customer-specific applications, and the ability to guide customers and teams through complex projects.

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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